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Could Not Complete Request because LoadDeepFontCache in GetDeepFontCache Failed

Community Beginner ,
Mar 09, 2024 Mar 09, 2024

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When I launch photoshop and try to use the type tool I get the following error. 

"Could Not Complete Request because Load Deep Font Cache in Get Deep Font Cache Failed"

 

I have tried deleting  CT Font Cache and Font Feature Cache numerous times. I have also tried uninstalling and reinstalling photoshop. I noticed in creative cloud that one font failed to load so I deleted it completely and still no luck. I am also trying to chat with live support but they don't answer. 

 

Any help is appreciated!

 

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correct answers 1 Correct answer

Community Beginner , Mar 11, 2024 Mar 11, 2024

I was able to identify it is a system wide issue with Version 25.5. Rolled back to 25.4 and we are back in business.

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Community Beginner ,
Mar 11, 2024 Mar 11, 2024

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I was able to identify it is a system wide issue with Version 25.5. Rolled back to 25.4 and we are back in business.

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Community Beginner ,
Mar 21, 2024 Mar 21, 2024

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Kamila28484487gk91_0-1711021705380.png

Hello everyone, 

since today, I can't access my fonts in PS and each time I try to click on the Fonts list I am getting this error.

Just for the full backstory I downloaded a new Google font today, but already deleted it. I followed the troubleshooting on the Adobe site, but I didn't help. I also updated to the newest version, completely de-installed, and installed it again, with and without presets and I am still getting this error. 

In case it is relevant, I am on Windows 10. Does anyone have an idea what could be wrong? Thank you!

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LEGEND ,
Mar 21, 2024 Mar 21, 2024

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Do the steps in this article help? Do your fonts work in other apps- maybe try Word or Wordpad?

https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

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Community Beginner ,
Mar 21, 2024 Mar 21, 2024

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I am not sure if my reply is coming through XD

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Community Beginner ,
Mar 21, 2024 Mar 21, 2024

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These didn't work for me, I tried a few times to delete the cache 😞

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New Here ,
Apr 02, 2024 Apr 02, 2024

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I've tried this several times and nothing seems to work. I've unistalled it numerous times and all that keeps happening is that same error and my tool icons are missing

 

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New Here ,
Apr 05, 2024 Apr 05, 2024

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I've also attempted this several times and it doesn't seem to be helping. 

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Community Expert ,
Apr 05, 2024 Apr 05, 2024

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@AlicePrentice same error message? Mac or Windows?

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Community Expert ,
Apr 05, 2024 Apr 05, 2024

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@MVGMarketing unisntalling wont remove caches. Are you getting the same error message as the OP?

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New Here ,
Apr 05, 2024 Apr 05, 2024

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Had to have remote work done by adobe but what he did was unistall evrything adobe made sure there wasn't any other setting files and reinstalled all of it. 

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New Here ,
Mar 16, 2023 Mar 16, 2023

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Hola nececito ayuda con este problema LoadDeepFontCache in GetDeepFontCache failed, he buscando ya soluciones antes y tratando de comunicarme con los asistentes y nadie ayuda y se me hace de muy mal gusto pagar la suscripcion y que no puedan ayudar.

 

 

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Adobe Employee ,
Mar 17, 2023 Mar 17, 2023

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Hi there,

 

Thanks for reaching out. We understand your workflow is interrupted. 

Which version of Photoshop and Windows are you using? It would be great if you could tell us what steps you have performed so we do not repeat them.

Goto Type Menu > Font Preview >, set to "None," and relaunch Photoshop. Does that help?

Please try these steps:

  • Exit Photoshop and the Creative Cloud desktop app

  • Navigate to \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop <version>
  • Delete the CT Font Cache  and FontFeatureCache folder and empty the Recycle Bin

 

Let us know if that helps.

 

Best,

Ranjisha

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Community Expert ,
Mar 17, 2023 Mar 17, 2023

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Community Beginner ,
May 05, 2024 May 05, 2024

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Hello there! I've had this problem before a couple times, but usually I managed to fix it by either restarting PS or rebooting my laptop. This time I don't know what to do anymore. Every time I try to change a font, i get this error

Could not complete your request because LoadDeepFontCache in GetDeepFontCache failed.

 I tried a couple other fixes that were suggested here before like manually re-setting preferences, deleting the Folders CT Font Cache and FontFeatureCache. I even deleted and re-installed Photoshop. Nothing helped.

 

Recently, it also occasionally happens that my Adjustment Panel is empty after restarting, or the tools like brushes and erasers ect. are shown without an icon. 

Stefan27714743ok7k_0-1714906419940.png

 

Here's my system info:

Adobe Photoshop Version: 25.7.0 20240415.r.504 130b225  x64
Number of Launches: 2
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22631.3447
System architecture: Intel CPU Family:6, Model:12, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-512, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2419 MHz
Built-in memory: 16125 MB
Free memory: 10326 MB
Memory available to Photoshop: 11876 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.7.0-fio
ACP.local Status:
 - SDK Version: 3.4.0
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 7.1.2.2
 - Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
Open Color IO version: 2.3.2
C2PA library version: adobe_c2pa/0.7.6-2 c2pa-rs/0.25.2-patch
NGL Version: 1.37.0.8
Chalkboard: Disabled.
D3D12Warp renderer: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Large
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
 ======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny:               0
GPUForce:              0
useGPU:                0
useOpenCL:             0
isGPUCapable:          1
GPUName:               Intel(R) Iris(R) Xe Graphics
GPUVendor:             INTEL
IsNativeGPUCapable:    1
IsOpenGLGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  GPU accessible RAM:                 8,582 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   0
UseOpenCLChecked:              1
Windows remote desktop:  0
Windows available feature level:     12.1
Windows required feature level:      12.0
Windows has required feature level:  1
Display: 1
  Display Bounds: (0, 0) -> (1920, 1080)
  Display scale: 1
  Display Type: SDR
 ------- Sniffer output
[0 ms]
  Launch GPUSnifferThread

[1 ms]
  Start RunAllAPIs

[1 ms]
  "C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe" -baseTimeMS=977105 -comment=Photoshop Version: Adobe Photoshop 25.7.0 20240415.r.504 130b225 x64

[1 ms]
  Start GetSnifferResult

[315 ms]
  Start sniffer 2024-05-05 12:44:01
  # Photoshop Version: Adobe Photoshop 25.7.0 20240415.r.504 130b225 x64
  C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=977105 -comment=Photoshop Version: Adobe Photoshop 25.7.0 20240415.r.504 130b225 x64
  
  {58 ms}
  Start platform native
    # displays:                   1
    Display 0
      Display:                      \\.\DISPLAY1
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (1,920, 1,080)
      Dimensions:                   (1,920 1,080)
      Display scale:                1
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Attached Device:              (DeviceID name=Intel(R) Iris(R) Xe Graphics index=0)
    
    # devices:                    1
    Device 0
      Name:                         Intel(R) Iris(R) Xe Graphics
      Preferred:                    TRUE
      Power Envelope:               UNKNOWN
      Attachment:                   UNKNOWN
      # attached displays:          1
        \\.\DISPLAY1
      GPU accessible RAM:                8,582 MB
      VRAM:                                128 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                 8,454 MB
      API version:                  12.0 (12.0)
      Device version:               12.0 (12.0)
      Vendor name:                  INTEL
      Driver date:                  2024-03-19  000000.000000-000
      Driver age:                   2 months
      Driver version:               31.0.101.5379
      Supports UMA:                 SUPPORTED
      D3D-ID:                       39497
  End platform native
  {116 ms}
  
  {116 ms}
  Start platform OpenGL
    # displays:                   1
    Display 0
      Display:                      \\.\DISPLAY1
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (1,920, 1,080)
      Dimensions:                   (1,920 1,080)
      Display scale:                1
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Attached Device:              (DeviceID name=Intel(R) Iris(R) Xe Graphics index=0)
    
    # devices:                    1
    Device 0
      Name:                         Intel(R) Iris(R) Xe Graphics
      Preferred:                    TRUE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          1
        \\.\DISPLAY1
      GPU accessible RAM:                8,588 MB
      VRAM:                                134 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                 8,454 MB
      API version:                  4.6 (4.6.0 - Build 31.0.101.5379)
      Device version:               4.6 (4.6.0 - Build 31.0.101.5379)
      Vendor name:                  INTEL
      Driver date:                  2024-03-19  000000.000000-000
      Driver age:                   2 months
      Driver version:               31.0.101.5379
      GLSL version:                 4.60 (4.60 - Build 31.0.101.5379)
  End platform OpenGL
  {157 ms}
  
  {157 ms}
  Start platform OpenCL
    # displays:                   0
    
    # devices:                    1
    Device 0
      Name:                         Intel(R) Iris(R) Xe Graphics
      Preferred:                    TRUE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                7,475 MB
      VRAM:                              7,475 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  3.0 (OpenCL 3.0 )
      Device version:               3.0 (OpenCL 3.0 NEO )
      Vendor name:                  INTEL
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    32 GB / s
      Compute score:                638.091
      Device name string:           Intel(R) Iris(R) Xe Graphics
      Device vendor string:         Intel(R) Corporation
      Platform name string:         Intel(R) OpenCL Graphics
      Platform vendor string:       Intel(R) Corporation
  End platform OpenCL
  {227 ms}
  
  Exit code kExitNormal
  End sniffer 2024-05-05 12:44:02
[kStatusNormal, kExitNormal]

[316 ms]
  Finish RunAllAPIs

[319 ms]
  Finish GetSnifferResult

 ------- Sniffer output
 ======= GPU
License Type: Subscription
Serial number: 96040630598865917322
GUIDBucket: 
Composite Core GPU (comp_core_gpu): off 
Composite Core Threads (MultithreadedCompositing): on 
Composite Core UI (comp_core_ui): off 
Composite Core Feature Prefs (CompCoreFeaturePrefs): off 
Document Graph (DocumentGraph): off 

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2024\
Temporary file path: C:\Users\Myshk\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 921,8G, 455,6G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\

Installed components:
   ACE.dll   ACE 2024/01/20-13:45:37   79.f53cec6   79.f53cec6
   act_tracing.dll   Copyright (c) 2021 Adobe. All Rights Reserved   1.0.58   
   AdobeLinguistic.dll   Adobe Linguisitc Library   2d5dab2   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2024/01/20-13:45:37   79.fafc444   79.fafc444
   AdobePIP.dll   Adobe Product Improvement Program   8.2.0.16   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.3ef291b   79.3ef291b
   AdobeXMP.dll   Adobe XMP Core 2023/12/13-05:06:49   79.dba3da3   79.dba3da3
   AdobeXMPFiles.dll   Adobe XMP Files 2023/12/13-05:06:49   79.dba3da3   79.dba3da3
   AdobeXMPScript.dll   Adobe XMP Script 2023/12/13-05:06:49   79.dba3da3   79.dba3da3
   AGM.dll   AGM 2024/01/20-13:45:37   79.f53cec6   79.f53cec6
   AID.dll   AID DLL   1.0.0.58   
   AIDE.dll   AIDE 2024/01/15-13:56:09   79.dc35314   79.dc35314
   aifm.dll   AIFM   1.0   23.68434
   AILib.dll   Adobe Illustrator 2024   28.0.0   
   aiport.dll   AIPort   1.0   23.68434
   ARE.dll   ARE 2024/01/20-13:45:37   79.f53cec6   79.f53cec6
   AXE8SharedExpat.dll   AXE8SharedExpat 2023/12/05-19:10:14   79.c9ba055   79.c9ba055
   AXEDOMCore.dll   AXEDOMCore 2023/12/05-19:10:14   79.c9ba055   79.c9ba055
   BIB.dll   BIB 2024/01/20-13:45:37   79.f53cec6   79.f53cec6
   BIBUtils.dll   BIBUtils 2024/01/20-13:45:37   79.f53cec6   79.f53cec6
   boost_chrono.dll   photoshopdva   22.0.0   
   boost_date_time.dll   photoshopdva   22.0.0   
   boost_filesystem.dll   photoshopdva   22.0.0   
   boost_regex.dll   photoshopdva   22.0.0   
   boost_system.dll   photoshopdva   22.0.0   
   boost_threads.dll   photoshopdva   22.0.0   
   CoolType.dll   CoolType 2024/01/20-13:45:37   79.f53cec6   79.f53cec6
   CRClient.dll   Adobe Crash Reporter Client DLL   14.0.0.202310260823_2e78abe   
   DirectML.dll   DirectML Redistributable Library   1.13.1+240111-2204.1.dml-1.13.9b0890f   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   22.0.0   
   dvaappsupport.dll   photoshopdva   22.0.0   
   dvaaudiodevice.dll   photoshopdva   22.0.0   
   dvaaudiodsp.dll   photoshopdva   22.0.0   
   dvacore.dll   photoshopdva   22.0.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   22.0.0   
   dvamediatypes.dll   photoshopdva   22.0.0   
   dvametadata.dll   photoshopdva   22.0.0   
   dvametadataapi.dll   photoshopdva   22.0.0   
   dvametadataUI.dll   photoshopdva   22.0.0   
   dvanet.dll   photoshopdva   22.0.0   
   dvaplayer.dll   photoshopdva   22.0.0   
   dvascripting.dll   photoshopdva   22.0.0   
   dvatransport.dll   photoshopdva   22.0.0   
   dvaui.dll   photoshopdva   22.0.0   
   dvavulcansupport.dll   photoshopdva   22.0.0   
   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-7.4.1-release   
   dynamiclink.dll   photoshopdva   22.0.0   
   ExtendScript.dll   ExtendScript 2022/08/18-12:50:45   82.4   82.4
   filterport.dll   FilterPort   1.1   O
   icucnv73.dll   International Components for Unicode    Build 14.0.1.04ee3a5   
   icuin73.dll   International Components for Unicode    Build 14.0.1.04ee3a5   
   icuuc73.dll   International Components for Unicode    Build 14.0.1.04ee3a5   
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2021.6 (r0xbffe3c5b)   
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   JP2KLib.dll   JP2KLib 2024/01/12-09:47:24   79.9bc0193   79.9bc0193
   libeay32.dll   The OpenSSL Toolkit   1.0.2zg   
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   libzip.dll   photoshopdva   22.0.0   
   LogSession.dll   LogSession   8.2.0.16   
   mediacoreif.dll   photoshopdva   22.0.0   
   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.17.20240223.4.8f5c79c   
   mkl_avx2.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_avx512.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_core.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_def.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_mc3.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_sequential.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_avx2.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_avx512.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_def.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_mc3.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   MPS.dll   MPS 2023/12/11-10:35:54   79.91918d2   79.91918d2
   onnxruntime.dll   Microsoft® Windows® Operating System   1.17.20240223.4.8f5c79c   
   opencv_world452.dll   OpenCV library   4.5.2   
   pdfport.dll   PDFPort 2020/11/19-11:34:27   79.625377   79.625377
   Plugin.dll   Adobe Photoshop 2024   25.7   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   11.5.2   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   11.5.2.130   
   PSCloud.dll                                                   1.0.0.1   
   PSRes.dll   Adobe Photoshop 2024   25.7   
   PSViews.dll   Adobe Photoshop 2024   25.7   
   ScCore.dll   ScCore 2022/08/18-12:50:45   82.4   82.4
   ssleay32.dll   The OpenSSL Toolkit   1.0.2zg   
   SVGRE.dll   SVGRE   79.73849cc   79.73849cc
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   VulcanControl.dll   Vulcan Application Control Library   7.2.0.34   
   VulcanMessage5.dll   Vulcan Message Library   7.2.0.34   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   1.0.1.0   
   WRServices.dll   WRServices    Build 18.0.0.788c4ff   18.0.0.788c4ff
   Unified Extensibility Platform  uxp-7.4.1-release
   UPIC  2.6.0


Required plugins:

   Accented Edges 25.7 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 25.7 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 25.7 - from the file “Filter Gallery.8bf”
   Average 25.7 - from the file “Average.8bf”
   Bas Relief 25.7 - from the file “Filter Gallery.8bf”
   BMP 25.7 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 16.2.1 - from the file “Camera Raw.8bi”
   Camera Raw Filter 16.2.1 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 25.7 - from the file “Filter Gallery.8bf”
   Charcoal 25.7 - from the file “Filter Gallery.8bf”
   Chrome 25.7 - from the file “Filter Gallery.8bf”
   Cineon 25.7 - from the file “Cineon.8bi”
   Clouds 25.7 - from the file “Clouds.8bf”
   Color Halftone 25.7 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 25.7 - from the file “Filter Gallery.8bf”
   Conté Crayon 25.7 - from the file “Filter Gallery.8bf”
   Craquelure 25.7 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 25.7 - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 25.7 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 25.7 - from the file “Filter Gallery.8bf”
   Crystallize 25.7 - from the file “Standard MultiPlugin.8bf”
   Cutout 25.7 - from the file “Filter Gallery.8bf”
   Dark Strokes 25.7 - from the file “Filter Gallery.8bf”
   De-Interlace 25.7 - from the file “Standard MultiPlugin.8bf”
   Dicom 25.7 - from the file “Dicom.8bi”
   Difference Clouds 25.7 - from the file “Clouds.8bf”
   Diffuse Glow 25.7 - from the file “Filter Gallery.8bf”
   Displace 25.7 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 25.7 - from the file “Filter Gallery.8bf”
   Entropy 25.7 - from the file “statistics.8ba”
   Export Color Lookup Tables 25.7 - from the file “Export3DLUT.8be”
   Extrude 25.7 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 25.7 - from the file “FastCore.8bx”
   Fibers 25.7 - from the file “Standard MultiPlugin.8bf”
   Film Grain 25.7 - from the file “Filter Gallery.8bf”
   Filter Gallery 25.7 - from the file “Filter Gallery.8bf”
   Fresco 25.7 - from the file “Filter Gallery.8bf”
   Glass 25.7 - from the file “Filter Gallery.8bf”
   Glowing Edges 25.7 - from the file “Filter Gallery.8bf”
   Grain 25.7 - from the file “Filter Gallery.8bf”
   Graphic Pen 25.7 - from the file “Filter Gallery.8bf”
   Halftone Pattern 25.7 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 25.7 - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 25.7 - from the file “HDRMergeUI.8bf”
   HSB/HSL 25.7 - from the file “Standard MultiPlugin.8bf”
   IFF Format 25.7 - from the file “Standard MultiPlugin.8bf”
   Ink Outlines 25.7 - from the file “Filter Gallery.8bf”
   JPEG 2000 25.7 - from the file “JPEG2000.8bi”
   Kurtosis 25.7 - from the file “statistics.8ba”
   Lens Blur 25.7 - from the file “Lens Blur.8bf”
   Lens Correction 25.7 - from the file “Lens Correction.8bf”
   Lens Flare 25.7 - from the file “Standard MultiPlugin.8bf”
   Liquify 25.7 - from the file “Liquify.8bf”
   Matlab Operation 25.7 - from the file “ChannelPort.8bf”
   Maximum 25.7 - from the file “statistics.8ba”
   Mean 25.7 - from the file “statistics.8ba”
   Measurement Core 25.7 - from the file “MeasurementCore.8me”
   Median 25.7 - from the file “statistics.8ba”
   Mezzotint 25.7 - from the file “Standard MultiPlugin.8bf”
   Minimum 25.7 - from the file “statistics.8ba”
   MMXCore Routines 25.7 - from the file “MMXCore.8bx”
   Mosaic Tiles 25.7 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 25.7 - from the file “MultiProcessor Support.8bx”
   Neon Glow 25.7 - from the file “Filter Gallery.8bf”
   Note Paper 25.7 - from the file “Filter Gallery.8bf”
   NTSC Colors 25.7 - from the file “NTSC Colors.8bf”
   Ocean Ripple 25.7 - from the file “Filter Gallery.8bf”
   OpenEXR 25.7 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 25.7 - from the file “Filter Gallery.8bf”
   Palette Knife 25.7 - from the file “Filter Gallery.8bf”
   Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
   Patchwork 25.7 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 25.7 - from the file “Standard MultiPlugin.8bf”
   PCX 25.7 - from the file “PCX.8bi”
   Photocopy 25.7 - from the file “Filter Gallery.8bf”
   Picture Package Filter 25.7 - from the file “ChannelPort.8bf”
   Pinch 25.7 - from the file “Standard MultiPlugin.8bf”
   Pixar 25.7 - from the file “Pixar.8bi”
   Plaster 25.7 - from the file “Filter Gallery.8bf”
   Plastic Wrap 25.7 - from the file “Filter Gallery.8bf”
   Pointillize 25.7 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 25.7 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 25.7 - from the file “PBM.8bi”
   Poster Edges 25.7 - from the file “Filter Gallery.8bf”
   Radial Blur 25.7 - from the file “Standard MultiPlugin.8bf”
   Radiance 25.7 - from the file “Radiance.8bi”
   Range 25.7 - from the file “statistics.8ba”
   Render Color Lookup Grid 25.7 - from the file “Export3DLUT.8be”
   Reticulation 25.7 - from the file “Filter Gallery.8bf”
   Ripple 25.7 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 25.7 - from the file “Filter Gallery.8bf”
   Save for Web 25.7 - from the file “Save for Web.8be”
   ScriptingSupport 25.7 - from the file “ScriptingSupport.8li”
   Shear 25.7 - from the file “Standard MultiPlugin.8bf”
   Skewness 25.7 - from the file “statistics.8ba”
   Smart Blur 25.7 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 25.7 - from the file “Filter Gallery.8bf”
   Solarize 25.7 - from the file “Solarize.8bf”
   SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
   Spatter 25.7 - from the file “Filter Gallery.8bf”
   Spherize 25.7 - from the file “Standard MultiPlugin.8bf”
   Sponge 25.7 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 25.7 - from the file “Filter Gallery.8bf”
   Stained Glass 25.7 - from the file “Filter Gallery.8bf”
   Stamp 25.7 - from the file “Filter Gallery.8bf”
   Standard Deviation 25.7 - from the file “statistics.8ba”
   Sumi-e 25.7 - from the file “Filter Gallery.8bf”
   Summation 25.7 - from the file “statistics.8ba”
   Targa 25.7 - from the file “Standard MultiPlugin.8bf”
   Texturizer 25.7 - from the file “Filter Gallery.8bf”
   Tiles 25.7 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 25.7 - from the file “Filter Gallery.8bf”
   Twirl 25.7 - from the file “Standard MultiPlugin.8bf”
   Underpainting 25.7 - from the file “Filter Gallery.8bf”
   Vanishing Point 25.7 - from the file “VanishingPoint.8bf”
   Variance 25.7 - from the file “statistics.8ba”
   Water Paper 25.7 - from the file “Filter Gallery.8bf”
   Watercolor 25.7 - from the file “Filter Gallery.8bf”
   Wave 25.7 - from the file “Standard MultiPlugin.8bf”
   WebPShop NO VERSION - from the file “WebPShop_0_4_3_Win_x64.8bi”
   WIA Support 25.7 - from the file “WIASupport.8li”
   Wind 25.7 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 25.7 - from the file “WBMP.8bi”
   ZigZag 25.7 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins:

   WebPShop NO VERSION - from the file “WebPShop_0_4_3_Win_x64.8bi”

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 7.5.0.44 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-7.5.0\"
   CmdN: 1.19.30
    UAB: 2.18.0-4
      Loaded at: 195 ms - launch time impact: 1967 ms
   ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
   CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder"
      Loaded at: 3903 ms - launch time impact: 0 ms
   CCX Sharesheet UXP (Prepared) 30.8.1.0 - from the file "Required Folder"
   Content Credentials (Loaded) 0.42.17.0 - from the file "Required Folder"
      Loaded at: 3551 ms - launch time impact: 0 ms
   CC Libraries Panel (Prepared) 4.4.461.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_461\"
   CAPTURE: 2.0.41  STOCK: 4.2.2
   In app notifications (Loaded) 2.0.11.0 - from the file "Required Folder"
      Loaded at: 3905 ms - launch time impact: 0 ms
   Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
      Loaded at: 3907 ms - launch time impact: 1 ms
   Photoshop Adjustments Panel (Loaded) 2.2.1.0 - from the file "Required Folder"
      Loaded at: 1486 ms - launch time impact: 0 ms
   Photoshop UXP Export-As (Prepared) 5.8.37.0 - from the file "Required Folder"
   Photoshop In App Messaging (Loaded) 4.3.11.0 - from the file "Required Folder"
      Loaded at: 3910 ms - launch time impact: 0 ms
   Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
   Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
   Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
   IC popup message (Loaded) 1.0.0.0
      Loaded at: 3555 ms - launch time impact: 0 ms
   Multilayer Protection (Loaded) 1.0.0.0
      Loaded at: 3558 ms - launch time impact: 0 ms
   Discover Panel (Loaded) 2403.95.0.10 - from the file "Required Folder"
      Loaded at: 3913 ms - launch time impact: 27 ms
   Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
   Scan time: 0 ms - entries: 35 

Extensions:

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_461\index.html”
   com.adobe.stock.panel.licensing-embedded  4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_461\extensions\stock-panel-licensing\index.html”
   com.adobe.capture.extension  2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_461\extensions\capture\capture.html”
   Export As  4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   com.adobe.cclibraries.manager  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_461\manager.html”

Installed TWAIN devices: NONE

What else can I try to fix this mess?

Thanks in advance!

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Community Beginner ,
May 09, 2024 May 09, 2024

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No one? 

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Community Beginner ,
May 10, 2024 May 10, 2024

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I have the same exact problem! So annoying and really frustrating because you can't use the damn app. HELP Adobe!!!! 

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Community Beginner ,
May 10, 2024 May 10, 2024

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I think I found a fix. I ended up uninstalling Photoshop (The newest version), and now it seems to be working. Try it and see if it works for you. I think it's something to do with the cache. I also clicked on the a box that said somthing like "delete all preferences" to make sure that other files that were making the glitch would be deleted. 

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Community Beginner ,
May 10, 2024 May 10, 2024

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Hi, and thanks for the reply. So you use the version before the last update? I'll definitely try that and see if it works for me too! 

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Community Beginner ,
May 16, 2024 May 16, 2024

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I was able to identify it is a system wide issue with Version 25.5. Rolled back to 25.4 and we are back in business.

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Community Beginner ,
May 16, 2024 May 16, 2024

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THe newest version is 25.7. I unistalled it and re-installed it again and it worked for me that time. Then after a while, I guess I restarted and used Photoshop for a while, it happened again. I am going to revert back to version 25.6 or even a version before that until everything is fixed. There are way too many bugs. It's keeping me from working smoothly...

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Community Beginner ,
May 20, 2024 May 20, 2024

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I tried 25.6 but it didn't work for me. 24.7.3, however, does. I guess I'll stay with this version for a while and hope the issue will be fixed before I update again.

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Engaged ,
Jun 07, 2024 Jun 07, 2024

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Just experienced this with version 25.7, tried latest 25.9 that still had the issue. Rolled back to 25.4 and that does work correctly.

Thanks Amanda!

 

Operating System: Windows 10 64-bit
Version: 10 10.0.19045.4412

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