Could not complete the Quick Export as PNG command because of a program error

Report · Dec 01, 2025

Issue
Receiving error "Could not complete the Quick Export as PNG command because of a program error" when attempting to export. Photoshop seems to work on another users profile on the same mac, but not my profile.

Details

Adobe PS 2026 ver. 27.1

14" MacBook Pro 2021, OS Sequoia 15.7.2

I have tried the following:

• Updated Photoshop to the latest version

• Ensured PS has full disk access

System Info

Adobe Photoshop Version: 27.1.0 20251117.r.17 2758080 arm64 (final, Release) Number of Launches: 1 Operating System: Mac OS 15.7.2 System architecture: Apple M1 Pro, DOTPROD, HybridCPU(8:2) Physical processor count: 10 Built-in memory: 16384 MB Free memory: 9005 MB Memory available to Photoshop: 13410 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 9.11.1 SAM SDK Version: 14.3.4 ACP.local Status: - SDK Version: 5.8.2 - Core Sync Status: Unknown - Core Sync Running: Unavailable - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: v6.0.0 Adobe Firefly: Please use any generative AI feature to view the latest version. OpenColorIO version: 2.4.2 Content Credentials is not available NGL Version: 1.42.0.5 Chalkboard: Disabled. Chalkboard Doc Create: Disabled. Precise Color Management for HDR Display: Enabled. Alias Layers: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Large HarfBuzz Version: 8.4.0 TextEngine: ATE 7.9.0 (d611361) ======= GPU
Native API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: Apple M1 Pro
GPUVendor: APPLE
Apple M1 Pro UNKNOWN, APPLE
IsNativeGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 11,453 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: (0, 0) -> (1920, 1080) Display scale: 1 Main Display Display Type: WCG ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start GetSnifferResult

[0 ms]
Start RunAllAPIs

[0 ms]
/Applications/Adobe Photoshop 2026/Adobe Photoshop 2026.app/Contents/MacOS/sniffer -baseTimeMS=5705188 -comment=Photoshop Version: Adobe Photoshop 27.1.0 20251117.r.17 2758080 arm64

[544 ms]
Start sniffer 2025-12-01 21:27:07
# Photoshop Version: Adobe Photoshop 27.1.0 20251117.r.17 2758080 arm64
sniffer -baseTimeMS=5705188 -comment=Photoshop Version: Adobe Photoshop 27.1.0 20251117.r.17 2758080 arm64

{19 ms}
Start platform native
# displays: 2
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (3,024, 1,964)
Dimensions: (3,024 1,964)
Display scale: 2
Physical size: (301.214 195.63)
Pixel size: (0.0996078 0.0996078)
Dynamic range: (0 16)
Attached Device: (DeviceID name=Apple M1 Pro index=0)

Display 1
Display: 2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,512, 0) -> (3,432, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (602.074 338.667)
Pixel size: (0.31358 0.31358)
Dynamic range: (0 1)
Attached Device: (DeviceID name=Apple M1 Pro index=0)

# devices: 1
Device 0
Name: Apple M1 Pro
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 2
1
2
GPU accessible RAM: 11,453 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 11,453 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{279 ms}

{279 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M1 Pro
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 11,453 MB
VRAM: 11,453 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Jul 20 2025 19:29:12))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 6,321 GB / s
Compute score: 20,750.7
Device name string: Apple M1 Pro
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{542 ms}

Exit code kExitNormal
End sniffer 2025-12-01 21:27:08
[kStatusNormal, kExitNormal]

[544 ms]
Finish RunAllAPIs

[544 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 96389375926380388273 GUIDBucket: Composite Core GPU (comp_core_gpu): on Composite Core Threads (MultithreadedCompositing): on Composite Core UI (CompositingDocumentTabUI): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Application folder: /Applications/Adobe Photoshop 2026/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 926.4G, 617.9G free Required Plugins folder: /Applications/Adobe Photoshop 2026/Adobe Photoshop 2026.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2026/Plug-ins/ Installed components: dvametadata.framework dvametadata 25.2.0.1 AdobeXMPScript.framework AdobeXMPScript 79.9690a87fc 79.9690a87fc libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 14.2.2.6bc0507 ICUConverter.framework ICUConverter 14.2.2.6bc0507 AdobeCrashReporter.framework AdobeCrashReporter 26.5.0.202506262105_e77ab42 boost_system.framework boost_system 1 AdobeACE.framework AdobeACE 6.0.1 79.7f8af3f584a. dvanet.framework dvanet 25.2.0.1 AdobeOwl.framework AdobeOwl MediaCoreIF.framework MediaCoreIF 25.2.0.1 dvascripting.framework dvascripting 25.2.0.1 dvatemporalxmp.framework dvatemporalxmp 25.2.0.1 dvaappsupport.framework dvaappsupport 25.2.0.1 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.1.1 79.3038539a. AIDE.framework AIDE 6.4.0 79.33cf8180 dynamiclink.framework dynamiclink 25.2.0.1 dvaaccelerate.framework dvaaccelerate 25.2.0.1 dvametadataui.framework dvametadataui 25.2.0.1 AdobeARE.framework AdobeARE AdobePDFPort.framework AdobePDFPort dvaevefactory.framework dvaevefactory 25.2.0.1 dvastorage.framework dvastorage 25.2.0.1 ICUInternationalization.framework ICUInternationalization 14.2.2.6bc0507 boost_filesystem.framework boost_filesystem 1 dvaworkspace.framework dvaworkspace 25.2.0.1 AdobeBIB.framework AdobeBIB 4.0.0 79.7f8af3f584a. AdobeXMPFiles.framework AdobeXMPFiles 79.9690a87fc 79.9690a87fc AdobeLinguistic.framework 16.1.0.792708d dvaplayer.framework dvaplayer 25.2.0.1 filterport.framework filterport 30.0.0.2 PlugPlugOwl.framework PlugPlugOwl 12.0.0.14 dvaaudiotoolkit.framework dvaaudiotoolkit 25.2.0.1 AdobeAGM.framework AdobeAGM 7.1.0 79.7f8af3f584a. dvaadameve.framework dvaadameve 25.2.0.1 AdobeSVGRE.framework AdobeSVGRE 9.3.0 "79.68819c65." AdobePDFL.framework AdobePDFL 17.0.0 79 . 549207f2 dvavulcansupport.framework dvavulcansupport 25.2.0.1 dvacore.framework dvacore 25.2.0.1 aiport.framework aiport 30.0.0.2 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.1.1 79.3038539a. dvatransport.framework dvatransport 25.2.0.1 xerces.framework xerces 3.2.3.0 exo.framework exo 25.2.0.1 AdobeXMP.framework AdobeXMPCore 79.9690a87fc 79.9690a87fc AdobeJP2K.framework AdobeJP2K 4.0.3 79.6311509 dvaaudiodevice.framework dvaaudiodevice 25.2.0.1 LogSession.framework LogSession 8.2.0.16 PlugPlugExternalObject.framework 12.0.0.14 utest.framework utest 1 AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.e3adea7. dvametadataapi.framework dvametadataapi 25.2.0.1 AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.7f8af3f584a. CloudAILib.framework CloudAILib 30.0.0.2 SPBasic.framework SPBasic 30.0.0.2 dvacaptioning.framework dvacaptioning 25.2.0.1 AdobeCoolType.framework AdobeCoolType 10.0.7 79.7f8af3f584a. boost_regex.framework boost_regex 1 boost_program_options.framework boost_program_options 1 dvamediatypes.framework dvamediatypes 25.2.0.1 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 1 dvauxpui.framework dvauxpui 25.2.0.1 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 9.0.0.57684 79.befccb10 dvaui.framework dvaui 25.2.0.1 dvauxphost.framework dvauxphost 25.2.0.1 MacMemory.framework MacMemory 30.0.0.2 boost_thread.framework boost_thread 1 AILib.framework AILib 30.0.0.2 ICUData.framework ICUData 14.2.2.6bc0507 dvamarshal.framework dvamarshal 25.2.0.1 aifm.framework aifm 30.0.0.2 Unified Extensibility Platform uxp-9.0.2-uxp1-e0d9ef0 UPIC 2.6.0 Required plugins: Accented Edges 27.1.0, © 1991-2026 Adobe. 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All rights reserved. - from the file “Filter Gallery.plugin” Chrome 27.1.0, © 1991-2026 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 27.1 © 2002-2026 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 27.1 © 1993-2026 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 27.1.0, © 2003-2026 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 27.1.0, © 1991-2026 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 27.1.0, © 1991-2026 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 27.1.0, © 1991-2026 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 27.1 © 2003-2026 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 27.1.0, © 2003-2026 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 27.1.0, © 1991-2026 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 27.1.0, © 2003-2026 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 27.1.0, © 1991-2026 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 27.1.0, © 1991-2026 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 27.1.0, © 2003-2026 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 27.1 © 2003-2026 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 27.1 © 1993-2026 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 27.1.0, © 1991-2026 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 27.1.0, © 2003-2026 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 27.1.0, © 1991-2026 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 27.1 © 2006-2026 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 27.1 © 2012-2026 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 27.1.0, © 2003-2026 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 27.1 © 1990-2026 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 27.1.0, © 2003-2026 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 27.1.0, © 1991-2026 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 27.1.0, © 1991-2026 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 27.1.0, © 1991-2026 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 27.1.0, © 1991-2026 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 27.1.0, © 1991-2026 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 27.1.0, © 1991-2026 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 27.1.0, © 1991-2026 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 27.1.0, © 1991-2026 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 27.1 © 2024-2026 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 27.1, Copyright © 2002-2026 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 27.1.0, © 2003-2026 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 27.1.0, © 2003-2026 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Ink Outlines 27.1.0, © 1991-2026 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 27.1 © 2001-2026 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 27.1 © 2006-2026 Adobe. 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All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 27.1.0, © 1991-2026 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 27.1.0, © 1991-2026 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Parametric Filter 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Patchwork 27.1.0, © 1991-2026 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 27.1.0, © 2003-2026 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 27.1 © 1989-2026 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 27.1.0, © 1991-2026 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 27.1 © 1993-2026 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 27.1.0, © 2003-2026 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 27.1 © 1989-2026 Adobe. 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Report · Dec 02, 2025

Hi @menat-rap86963298, welcome to the community!
Could you try going to Photoshop > Preferences > Performance and disabling Use Graphics Processor? If the error stops happening, that usually points to a GPU-related issue.
It can also help to reset your Photoshop preferences. Just keep in mind this will remove custom settings like brushes, workspaces, and others, so make sure to back them up first. Here’s how:
https://adobe.ly/48epHpV
Thanks!
Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

Report · Dec 02, 2025

Hi @Aleke , Thanks for the reply. I've disabled the graphics processor, and reset my photoshop preferences,

Unfortunately I'm still seeing the same error :

Could not complete the Quick Export as PNG command because of a program error (1e12aa.3129).

Report · Dec 02, 2025

Hi @menat-rap86963298, thanks for testing that!
Does this happen with every image or just specific ones? Do you see similar errors when exporting in different formats? Could you let us know what you’re trying to export and where you’re exporting to? Also, have you tried Save As or Save for Web? Both can save as .png.

One more thing, do you happen to have Dropbox sync running on your Mac? It’s caused issues for some users in the past.

To rule things out, it might be worth checking if Lightroom has full disk access. Here’s how:
https://adobe.ly/4iyCxCP
Thanks!
Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

Report · Dec 02, 2025

Hey @Aleke ,

This happens with everything I try to export, in all formats.

I attempted to use Save for web, and was able to save as png, however I should mention this doesn't solve some of the other strange behaviours I've been having with photoshop, such as opening up to a blank screen, and no connection to the adobe cloud.

I don't have a Dropbox sync running, I also don't have lightroom installed on my mac.

Report · Dec 02, 2025

Hey! Can you try some of the troubleshooting steps shared here: https://adobe.ly/44JDIJU

Let us know if this helps.

^CM

Report · Dec 04, 2025

Hey @CMass @Aleke , I followed all the instruction suggested at https://adobe.ly/44JDIJU, unfortunately none of them fixed the issue. I've attached a video here to show the problem more specifically.

Report · Dec 04, 2025

Hi @menat-rap86963298,

Thanks for sharing the screen recording. From what I can see, the video cuts before any error dialog appears, so I’m not actually seeing the “program error” message on screen. It’s possible the clip ends just before the dialog pops up.

To help us narrow this down, could you:

• Record a new short clip that clearly shows:
• The document
• The exact Quick Export action you use
• The full Photoshop window when the error dialog appears

• Share one of the affected files (PSD/PSB) where Quick Export as PNG consistently fails. If it’s sensitive, you can share it via a private link/DM so we can test the same file on our side.

• In the meantime, try this isolation test on a copy of the document:
• Save a duplicate of the file to your Desktop.
• In the duplicate, start deleting layers or groups one by one (or hide half the layers at a time) and run Quick Export after each change.
• See if the error disappears once a particular layer (for example, a Smart Object, adjustment layer, or linked asset) is removed.

If you can find the smallest version of the file that still triggers the error, and share that along with the new recording, we’ll have something very concrete to pass to the engineering team.

Regards,

Anshul Saini

Report · Dec 08, 2025

Hi @Anshul_Saini @CMass @Aleke ,

This isn't a particular document, this is a brand new photoshop file. There is no error dialog box, there also isn't any opening file explorer. This happens for all files I attempt to open.

Report · Dec 16, 2025

Hi @menat-rap86963298, welcome to the community!
It looks like your installation might be corrupted. A good next step would be to use the Creative Cloud Cleaner Tool to completely reinstall Photoshop.
You can find the instructions here:
https://adobe.ly/4s1lQEs
Thanks so much!
Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

Report · Dec 23, 2025

This is also happening to me!

Report · Dec 23, 2025

I was able to save as a PNG when I use the "save for web" option.

Report · Dec 24, 2025

Hey, @menat-rap86963298, and @artbyryan. Thanks for sharing the updates. Please ensure there are no stale preferences in your Photoshop.

You can go to the location of the preference folder below and rename it to back it up. (https://adobe.ly/3u7u84j)

This method is more effective compared to the in-app Reset Preferences at quit method.

macOS: Hold down the Option key in the Finder when using the Go menu. The library will appear below the current user's home directory.

Library > Preferences > Adobe Photoshop [version] Settings

Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025.old)

This will give a fresh start to Photoshop as a new installation.

Let me know if it helps. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

Could not complete the Quick Export as PNG command because of a program error

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