Could not complete the Video Frames to Layers command because of a program error.

[nadrojxinnam]

Hi, trying to make a GIF from a very short video (4 seconds, .mov) want to split into 5 or 6 frames with the Video Frames to Layers command, but i get the error message - "Could not complete the Video Frames to Layers command because of a program error." Any help much appreciated

[Ranjisha Sengupta]

Hi there,

Thanks for reaching out.

Could you please share the version of Photoshop (Help > About Photoshop) and the macOS version on your computer?

Are you seeing this issue after any recent updates? Is it happening only when you split the frames? Are you using Rosetta mode?

Please go to Edit > Preferences > Performance section and uncheck the option "Use Graphics Processor." Restart your Adobe Photoshop and see whether it helps. If the issue persists, check out the other solutions.

You may try to reset Photoshop preferences back to defaults and check if that helps.

Here's the article for the steps: https://adobe.ly/3ceal5t 

Also, back up the existing Photoshop preferences if you have any custom brushes, actions, and workspace: https://adobe.ly/2vNz6FG 

Let us know how it goes. 

Regards,

Ranjisha