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H
halversp
Participant
June 28, 2023
Answered

Could not complete your request because of a program error (2023.4)

  • June 28, 2023
  • 4 replies
  • 2053 views

SInce upgrading my MacBook Pro to MacOS Ventura (10.13), I can longer open or create files from Photoshop. Opening any image file (JPG, PNG, GIF) results in an error popup "Could not complete your request because of a program error". Trying to create a file does nothing, just quietly fails.

I've done the following, to no effect:

  • Trashed my preferences
  • Uninstall and re-installed PhotoShop (via the CC app manager)
  • Verified my system is compatible with PhotoShop system requirements.
  • Verified PhotoShop has Full Disk Access permissions
  • Verified the Generator plug-in is disabled
  • Confirmed GPU compatibility (all green)
  • Disabled GPU acceleration -- this allowed me to open a file, but the app was very unstable, e.g. when I closed the file I got the same "program error" failure, had to force-quit, etc.
  • When I try to re-enable GPU acceleration, the program crashes as soon as I apply the updated preferences.

 

Please advise. Rolling back to MacOS 10.12 is not an option, and I need Photoshop for my business.  

 

System information as attached.

 

Peter

 

 

 

    Correct answer mglush

    Hi Peter!

    We are so sorry you are having thsi problem! Thank you for the detailed list of all you've done to troubleshoot it. One question I have is did you use the creative cloud cleaner tool when you uninstalled? This may catch files that were not deleted or corrupted files.

     

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Michelle

    4 replies

    R
    Robyn335195121mv7
    Participant
    November 10, 2023

    i cannot get anything to work and i cannot get rid of the error message

    R
    Robyn335195121mv7
    Participant
    November 10, 2023

    i am getting the same message, is it a problem with adobe?

     

      mglush
      Community Expert
      mglushCommunity Expert
      Community Expert
      June 30, 2023

      Great! I'm glad to hear that it worked!

        H
        halverspAuthor
        Participant
        June 30, 2023

        Michelle,

        Scouring down to the bare metal (using the CC Cleaner) appears to have resolved the issue. After power-uninstalling and reinstall, PhotoShop appears to be working again. I've not had any subsequent issues opening, writing, or closing files, with full GPU acceleration enabled. Thanks!

          mglush
          Community Expert
          mglushCommunity ExpertCorrect answer
          Community Expert
          June 29, 2023

          Hi Peter!

          We are so sorry you are having thsi problem! Thank you for the detailed list of all you've done to troubleshoot it. One question I have is did you use the creative cloud cleaner tool when you uninstalled? This may catch files that were not deleted or corrupted files.

           

          https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

          Michelle

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