Could not complete your request because of a program error

New Here ,
Jul 11, 2022 Jul 11, 2022

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Hi,

 

I have just installed the latest version of Photoshop through Creative Cloud and I can't do a single thing without this error coming up. When I press a key I just get more of the same window cascading down the screen.

 

Crash.png

 

I'm on a Mac running Big Sur 11.6.1.

 

I can't even change any settings because this error will come up almost straight away.

 

I have trashed preferences, completely uninstalled and re-installed. I've read the many different fixes for this error that other people have used, but I just can't even get into the settings to try those fixes. At one point I was able to see the settings menus but as soon as I click on anything it just crashes. I have granted full disk access to Photoshop...I'm out of ideas!

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Adobe Community Professional ,
Jul 12, 2022 Jul 12, 2022

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What are your computer specs? What Mac version, RAM, HD Space, Scratch Disk space, etc.

The other thing you can try to do is not just uninstall - try uninstalling and running the Adobe cleaner tool to give you a completely fresh install.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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