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Could not complete your request because of a program error

Explorer ,
Dec 06, 2023 Dec 06, 2023

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I ran a batch automation editing in my Photoshop 25. and got the below error after it edits some photos and then the batch automation stopped working. How can I fix this issue? 

Tanvirnwu_0-1701918161049.png

 

Thank you!

 

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Actions and scripting , Windows

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correct answers 1 Correct answer

Adobe Employee , Dec 08, 2023 Dec 08, 2023

Thanks for sharing the details. Looking at the screenshot, you're working with some variables that can trigger the error.

 

1 - The source & the destination locations are probably on an external drive. Please try to move the folders internally.

2 - Remake the action if possible & check if the issue exists.

 

Thanks!
Sameer K

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Adobe Employee ,
Dec 07, 2023 Dec 07, 2023

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Hey, @Tanvirnwu. Welcome to the Photoshop Community. I'll move this to discussions for now. I'll need more info to help you figure this out.

 

Please share a screenshot of the File > Automate > Batch. In the Batch action, do you include a custom action? Actions are custom workflow, and it'll help if you export and share the action file for us to test this.

 

Thanks!

Sameer K

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Explorer ,
Dec 07, 2023 Dec 07, 2023

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Hello dear @Sameer K ,

 

Thank you for your response. Here is the screenshot of my batch page settings. I have one more issue I posted here a few days back. Batch Automation & PS Action Stop Working Suddenly.

Tanvirnwu_0-1701994079392.png

 

 

Unfortunately, I can not share the action file as it is confidential. However, I can confirm that it is custom and I used several filters in the action such as Neural Filter, Camera Raw Filters etc. 

 

It would be a great help for me if you could help me to solve the issue. Please let me know if you need further information.

 

Thank you so much.

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Adobe Employee ,
Dec 08, 2023 Dec 08, 2023

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Thanks for sharing the details. Looking at the screenshot, you're working with some variables that can trigger the error.

 

1 - The source & the destination locations are probably on an external drive. Please try to move the folders internally.

2 - Remake the action if possible & check if the issue exists.

 

Thanks!
Sameer K

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Explorer ,
Dec 09, 2023 Dec 09, 2023

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Thank you again for helping me. I will try it and let you know if it works for me. Thank you! 

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