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Could not open because of a program error

New Here ,
May 13, 2024 May 13, 2024

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Hello,

worked on file and it does not open anymore. Tried different Mac computers, and I receive the same Error:

Tried reseting settings, tried disableing GPU. None is helping.

Have newest Photoshop (Adobe Photoshop Version: 25.7.0 20240415.r.504 130b225 arm64)

SCR-20240513-pnqf.png

 

 

This is the error message that I get after installing plug-in „Photoshop User Diagnostics“

 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 25.7.0 20240415.r.504 130b225 - arm
0 address: 0x100ca8ee8 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '0 Adobe Photoshop 2024 0x0000000100ca8f04 Adobe Photoshop 2024 + 233220'
1 address: 0x100c76394 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '1 Adobe Photoshop 2024 0x0000000100c76394 Adobe Photoshop 2024 + 25492'
2 address: 0x10352f590 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '2 Adobe Photoshop 2024 0x000000010352f590 Adobe Photoshop 2024 + 42726800'
3 address: 0x10352da78 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '3 Adobe Photoshop 2024 0x000000010352da78 Adobe Photoshop 2024 + 42719864'
4 address: 0x106166244 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '4 Adobe Photoshop 2024 0x0000000106166244 Adobe Photoshop 2024 + 89088580'
5 address: 0x106166220 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '5 Adobe Photoshop 2024 0x0000000106166220 Adobe Photoshop 2024 + 89088544'
6 address: 0x106166214 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '6 Adobe Photoshop 2024 0x0000000106166214 Adobe Photoshop 2024 + 89088532'
7 address: 0x106166208 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '7 Adobe Photoshop 2024 0x0000000106166208 Adobe Photoshop 2024 + 89088520'
8 address: 0x1061661b4 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '8 Adobe Photoshop 2024 0x00000001061661b4 Adobe Photoshop 2024 + 89088436'
9 address: 0x10352d16c base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '9 Adobe Photoshop 2024 0x000000010352d16c Adobe Photoshop 2024 + 42717548'
10 address: 0x10352ace4 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '10 Adobe Photoshop 2024 0x000000010352ace4 Adobe Photoshop 2024 + 42708196'
11 address: 0x103528054 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '11 Adobe Photoshop 2024 0x0000000103528054 Adobe Photoshop 2024 + 42696788'
12 address: 0x10351acc8 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '12 Adobe Photoshop 2024 0x000000010351acc8 Adobe Photoshop 2024 + 42642632'
13 address: 0x10351aee0 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '13 Adobe Photoshop 2024 0x000000010351aee0 Adobe Photoshop 2024 + 42643168'
14 address: 0x1034c1f7c base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '14 Adobe Photoshop 2024 0x00000001034c1f7c Adobe Photoshop 2024 + 42278780'
15 address: 0x1a291b8cc base: 0x1a24a2000 module name: 'AppKit' symbol info: '15 AppKit 0x00000001a291b8cc -[NSApplication _handleEvent:] + 60'
16 address: 0x1a24cfcdc base: 0x1a24a2000 module name: 'AppKit' symbol info: '16 AppKit 0x00000001a24cfcdc -[NSApplication run] + 512'
17 address: 0x1034c29d8 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '17 Adobe Photoshop 2024 0x00000001034c29d8 Adobe Photoshop 2024 + 42281432'
18 address: 0x1034c4978 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '18 Adobe Photoshop 2024 0x00000001034c4978 Adobe Photoshop 2024 + 42289528'
19 address: 0x10351b7b0 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '19 Adobe Photoshop 2024 0x000000010351b7b0 Adobe Photoshop 2024 + 42645424'
20 address: 0x1060be770 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '20 Adobe Photoshop 2024 0x00000001060be770 Adobe Photoshop 2024 + 88401776'
21 address: 0x100c74e90 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '21 Adobe Photoshop 2024 0x0000000100c74e90 Adobe Photoshop 2024 + 20112'
22 address: 0x19e81e0e0 base: 0x19e818000 module name: 'dyld' symbol info: '22 dyld 0x000000019e81e0e0 start + 2360'

 

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Adobe
Community Expert ,
May 13, 2024 May 13, 2024

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See if the the solutions from the following Knowledge Base article help:

https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html

 

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New Here ,
May 13, 2024 May 13, 2024

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Tried all those. Cannot open file still.

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Community Expert ,
May 13, 2024 May 13, 2024

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Is your file on your local hard drive? If not, try moving it there and then opening it. Working with files across a network or on removable media can cause issues.

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New Here ,
May 13, 2024 May 13, 2024

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Yes, we work on network drive. The file does not open neither on network or local drive.

Is there a way to repair it?

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Community Expert ,
May 14, 2024 May 14, 2024

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You could see if something from this Knowledge Base article helps:

 

Going forward, I would recommend working locally and then moving your files to the network drive.

 

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New Here ,
May 15, 2024 May 15, 2024

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That is very unfortunate. I do not think the company would change because the image libraries are  in network and the projects are.
None of the file recovery methods worked.

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Participant ,
May 16, 2024 May 16, 2024

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I had the same problem on 25.7 but was updated to 25.10 two days ago and it's back to working again. I also updated my video drivers to the newest during that time, so one of those or both fixed whatever was causing it.

 

This is on Windows 11 tho.

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New Here ,
May 16, 2024 May 16, 2024

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LATEST

Tried 25.10 beta on MacOS. But still does not work.

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