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Could not open "xyz.png" because of a program error - June 30, 2024

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Jun 30, 2024 Jun 30, 2024

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Hi all,

Photoshop opens, I click where it says "New File", I press "Create", nothing happens. I don't get an error or any other warning.

 

When I try to open an existing file with Photoshop, I get an error saying "Could not open ***.png because of a program error." I have tried all the suggestions on the following page, none of them worked.

 

https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html?trackingid=C12Y2WS7&mv=in-produc...

 

It was working a few days ago, no problem, I didn't change anything, but Photoshop is not working now. There is no problem with other Adobe (Illustrator etc) applications. It is not acceptable for a program like Photoshop to give such important and irrecoverable errors.

 

I have been looking for a solution for hours, I have found a few methods and tried them, but there is no solution. I am sharing the system info, diagnostic report and error information below.

 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 25.11.0 20240626.m.2679 509bf35 - x86
0	address: 0x10ebce670	base: 0x10e70f000	module name: 'Adobe Photoshop 2024'	symbol info: '0   Adobe Photoshop 2024                0x000000010ebce6a2 Adobe Photoshop 2024 + 4978338'
1	address: 0x10eb9d9e0	base: 0x10e70f000	module name: 'Adobe Photoshop 2024'	symbol info: '1   Adobe Photoshop 2024                0x000000010eb9d9e0 Adobe Photoshop 2024 + 4778464'
2	address: 0x11137f5e1	base: 0x10e70f000	module name: 'Adobe Photoshop 2024'	symbol info: '2   Adobe Photoshop 2024                0x000000011137f5e1 Adobe Photoshop 2024 + 46597601'
3	address: 0x11137d863	base: 0x10e70f000	module name: 'Adobe Photoshop 2024'	symbol info: '3   Adobe Photoshop 2024                0x000000011137d863 Adobe Photoshop 2024 + 46590051'
4	address: 0x113dcedd7	base: 0x10e70f000	module name: 'Adobe Photoshop 2024'	symbol info: '4   Adobe Photoshop 2024                0x0000000113dcedd7 Adobe Photoshop 2024 + 90963415'
5	address: 0x113dcedb4	base: 0x10e70f000	module name: 'Adobe Photoshop 2024'	symbol info: '5   Adobe Photoshop 2024                0x0000000113dcedb4 Adobe Photoshop 2024 + 90963380'
6	address: 0x113dcedab	base: 0x10e70f000	module name: 'Adobe Photoshop 2024'	symbol info: '6   Adobe Photoshop 2024                0x0000000113dcedab Adobe Photoshop 2024 + 90963371'
7	address: 0x113dceda1	base: 0x10e70f000	module name: 'Adobe Photoshop 2024'	symbol info: '7   Adobe Photoshop 2024                0x0000000113dceda1 Adobe Photoshop 2024 + 90963361'
8	address: 0x113dced6d	base: 0x10e70f000	module name: 'Adobe Photoshop 2024'	symbol info: '8   Adobe Photoshop 2024                0x0000000113dced6d Adobe Photoshop 2024 + 90963309'
9	address: 0x11137cef7	base: 0x10e70f000	module name: 'Adobe Photoshop 2024'	symbol info: '9   Adobe Photoshop 2024                0x000000011137cef7 Adobe Photoshop 2024 + 46587639'
10	address: 0x11137aad3	base: 0x10e70f000	module name: 'Adobe Photoshop 2024'	symbol info: '10  Adobe Photoshop 2024                0x000000011137aad3 Adobe Photoshop 2024 + 46578387'
11	address: 0x111377c5c	base: 0x10e70f000	module name: 'Adobe Photoshop 2024'	symbol info: '11  Adobe Photoshop 2024                0x0000000111377c5c Adobe Photoshop 2024 + 46566492'
12	address: 0x111369b2a	base: 0x10e70f000	module name: 'Adobe Photoshop 2024'	symbol info: '12  Adobe Photoshop 2024                0x0000000111369b2a Adobe Photoshop 2024 + 46508842'
13	address: 0x111369cfc	base: 0x10e70f000	module name: 'Adobe Photoshop 2024'	symbol info: '13  Adobe Photoshop 2024                0x0000000111369cfc Adobe Photoshop 2024 + 46509308'
14	address: 0x111305f6e	base: 0x10e70f000	module name: 'Adobe Photoshop 2024'	symbol info: '14  Adobe Photoshop 2024                0x0000000111305f6e Adobe Photoshop 2024 + 46100334'
15	address: 0x7ff81cf7d8de	base: 0x7ff81ca71000	module name: 'AppKit'	symbol info: '15  AppKit                              0x00007ff81cf7d8de -[NSApplication _handleEvent:] + 65'
16	address: 0x7ff81caa109a	base: 0x7ff81ca71000	module name: 'AppKit'	symbol info: '16  AppKit                              0x00007ff81caa109a -[NSApplication run] + 640'
17	address: 0x111306a89	base: 0x10e70f000	module name: 'Adobe Photoshop 2024'	symbol info: '17  Adobe Photoshop 2024                0x0000000111306a89 Adobe Photoshop 2024 + 46103177'
18	address: 0x111308d43	base: 0x10e70f000	module name: 'Adobe Photoshop 2024'	symbol info: '18  Adobe Photoshop 2024                0x0000000111308d43 Adobe Photoshop 2024 + 46112067'
19	address: 0x11136a54a	base: 0x10e70f000	module name: 'Adobe Photoshop 2024'	symbol info: '19  Adobe Photoshop 2024                0x000000011136a54a Adobe Photoshop 2024 + 46511434'
20	address: 0x113d1c29a	base: 0x10e70f000	module name: 'Adobe Photoshop 2024'	symbol info: '20  Adobe Photoshop 2024                0x0000000113d1c29a Adobe Photoshop 2024 + 90231450'
21	address: 0x10e7171e1	base: 0x10e70f000	module name: 'Adobe Photoshop 2024'	symbol info: '21  Adobe Photoshop 2024                0x000000010e7171e1 Adobe Photoshop 2024 + 33249'
22	address: 0x7ff818fd8366	base: 0x7ff818fd2000	module name: 'dyld'	symbol info: '22  dyld                                0x00007ff818fd8366 start + 1942'

 

System Info

 

Adobe Photoshop Version: 25.11.0 20240626.m.2679 509bf35  x64
Number of Launches: 4
Operating System: Mac OS 14.5.0
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 2200 MHz
Built-in memory: 16384 MB
Free memory: 7449 MB
Memory available to Photoshop: 13316 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.7.0-fio
ACP.local Status:
 - SDK Version: 3.4.0
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 7.1.2.2
 - Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
Open Color IO version: 2.3.2
C2PA library version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0
NGL Version: 1.38.0.10
Sophia Info:
 - Ps_Feature_Flag, Feature Flag URL (AEM) campaignID:81680 variationID:252711
Chalkboard: Disabled.
Precise Color Management for HDR Display: Enabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Large
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
 ======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny:               0
GPUForce:              0
useGPU:                1
useOpenCL:             1
isGPUCapable:          1
isGPUAllowed:          1
GPUName:               AMD Radeon Pro 555X
GPUVendor:             AMD
Intel(R) UHD Graphics 630  INTEL_UHD_GRAPHICS_630, INTEL
AMD Radeon Pro 555X  UNKNOWN, AMD
IsNativeGPUCapable:    1
IsOpenGLGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  GPU accessible RAM:                 4,294 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              1
Display: 1
  Display Bounds: (0, 0) -> (3840, 2160)
  Display scale: 2
  High DPI Monitor
  Main Display
  Display Type: WCG
 ------- Sniffer output
[0 ms]
  Launch GPUSnifferThread

[1 ms]
  Start GetSnifferResult

[1 ms]
  Start RunAllAPIs

[1 ms]
  "/Applications/Adobe Photoshop (Beta)/Adobe Photoshop (Beta).app/Contents/MacOS/sniffer" -baseTimeMS=1297534 -comment=Photoshop Version: Adobe Photoshop 25.11.0 20240626.m.2679 509bf35 x64

[507 ms]
  Start sniffer 2024-06-30 23:39:45
  # Photoshop Version: Adobe Photoshop 25.11.0 20240626.m.2679 509bf35 x64
  sniffer -baseTimeMS=1297534 -comment=Photoshop Version: Adobe Photoshop 25.11.0 20240626.m.2679 509bf35 x64
  
  {19 ms}
  Start platform native
    # displays:                   1
    Display 0
      Display:                      190615369
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (3,840, 2,160)
      Dimensions:                   (3,840 2,160)
      Display scale:                2
      Physical size:                (701.698 389.106)
      Pixel size:                   (0.182734 0.180142)
      Dynamic range:                (0 1)
      Attached Device:              (DeviceID name=AMD Radeon Pro 555X index=1)
    
    # devices:                    2
    Device 0
      Name:                         Intel(R) UHD Graphics 630
      Preferred:                    FALSE
      Power Envelope:               INTEGRATED
      Attachment:                   EMBEDDED
      # attached displays:          0
      GPU accessible RAM:                1,610 MB
      VRAM:                                  0 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                 1,610 MB
      API version:                  1.0 (1.0)
      Device version:               1.0 (1.0)
      Vendor name:                  INTEL
      Model:                        INTEL_UHD_GRAPHICS_630
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
    
    Device 1
      Name:                         AMD Radeon Pro 555X
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   EMBEDDED
      # attached displays:          1
        190615369
      GPU accessible RAM:                4,294 MB
      VRAM:                              4,294 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.0 (1.0)
      Device version:               1.0 (1.0)
      Vendor name:                  AMD
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
  End platform native
  {223 ms}
  
  {223 ms}
  Start platform OpenGL
    # displays:                   1
    Display 0
      Display:                      190615369
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (3,840, 2,160)
      Dimensions:                   (3,840 2,160)
      Display scale:                2
      Physical size:                (701.698 389.106)
      Pixel size:                   (0.182734 0.180142)
      Dynamic range:                (0 1)
      Attached Device:              NONE
    
    # devices:                    1
    Device 0
      Name:                         Intel(R) UHD Graphics 630
      Preferred:                    TRUE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                1,536 MB
      VRAM:                              1,536 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  2.1 (2.1 INTEL-22.5.11)
      Device version:               2.1 (2.1 INTEL-22.5.11)
      Vendor name:                  INTEL
      Model:                        INTEL_UHD_GRAPHICS_630
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      GLSL version:                 1.20 (1.20)
      CGL ID:                       16925961
      Display mask:                 63
  End platform OpenGL
  {251 ms}
  
  {251 ms}
  Start platform OpenCL
    # displays:                   0
    
    # devices:                    2
    Device 0
      Name:                         Intel(R) UHD Graphics 630
      Preferred:                    FALSE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                1,610 MB
      VRAM:                              1,610 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.2 (OpenCL 1.2 (Apr 13 2024 11:09:06))
      Device version:               1.2 (OpenCL 1.2 )
      Vendor name:                  INTEL
      Model:                        INTEL_UHD_GRAPHICS_630
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    17 GB / s
      Compute score:                67.0538
      Device name string:           Intel(R) UHD Graphics 630
      Device vendor string:         Intel Inc.  
      Platform name string:         Apple       
      Platform vendor string:       Apple       
    
    Device 1
      Name:                         AMD Radeon Pro 555X Compute Engine
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                4,294 MB
      VRAM:                              4,294 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.2 (OpenCL 1.2 (Apr 13 2024 11:09:06))
      Device version:               1.2 (OpenCL 1.2 )
      Vendor name:                  AMD
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    15 GB / s
      Compute score:                218.728
      Device name string:           AMD Radeon Pro 555X Compute Engine
      Device vendor string:         AMD         
      Platform name string:         Apple       
      Platform vendor string:       Apple       
  End platform OpenCL
  {503 ms}
  
  Exit code kExitNormal
  End sniffer 2024-06-30 23:39:46
[kStatusNormal, kExitNormal]

[507 ms]
  Finish RunAllAPIs

[509 ms]
  Finish GetSnifferResult

 ------- Sniffer output
 ======= GPU
License Type: Subscription
Serial number: 90970301050298460841
GUIDBucket: 
Composite Core GPU (comp_core_gpu): on 
Composite Core Threads (MultithreadedCompositing): on 
Composite Core UI (comp_core_ui): off 
Composite Core Feature Prefs (CompCoreFeaturePrefs): off 
Document Graph (DocumentGraph): off 

Application folder: /Applications/Adobe Photoshop (Beta)/
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 233,5G, 123,4G free
Required Plugins folder: /Applications/Adobe Photoshop (Beta)/Adobe Photoshop (Beta).app/Contents/PlugIns/Required/
Primary Plugins folder: /Applications/Adobe Photoshop (Beta)/Plug-ins/

Installed components:

   dvametadata.framework   dvametadata   24.2.0.1   
   AdobeXMPScript.framework   AdobeXMPScript   79.a6a63968a   79.a6a63968a
   libdynamic-napi.framework   Torq Native   local   
   ICUUnicode.framework   ICUUnicode      14.1.1.d035417
   ICUConverter.framework   ICUConverter      14.1.1.d035417
   AdobeCrashReporter.framework   AdobeCrashReporter   14.0.0.202310292158_2f28289   
   boost_system.framework   boost_system   1   
   AdobeACE.framework   AdobeACE   6.0.1   79.89afe0ea0d.
   dvanet.framework   dvanet   24.2.0.1   
   AdobeOwl.framework   AdobeOwl      
   mediacoreif.framework   mediacoreif   24.2.0.1   
   dvascripting.framework   dvascripting   24.2.0.1   
   dvatemporalxmp.framework   dvatemporalxmp   24.2.0.1   
   dvaappsupport.framework   dvaappsupport   24.2.0.1   
   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   6.1.0   79.0691bd1e.
   AIDE.framework   AIDE   6.3.1   79.dc1f9806d
   dynamiclink.framework   dynamiclink   24.2.0.1   
   dvaaccelerate.framework   dvaaccelerate   24.2.0.1   
   dvametadataUI.framework   dvametadataUI   24.2.0.1   
   AdobeARE.framework   AdobeARE   4.0.0   79.625377
   AdobePDFPort.framework   AdobePDFPort   5.0.0   79.625377
   dvaevefactory.framework   dvaevefactory   24.2.0.1   
   ICUInternationalization.framework   ICUInternationalization      14.1.1.d035417
   boost_filesystem.framework   boost_filesystem   1   
   dvaworkspace.framework   dvaworkspace   24.2.0.1   
   AdobeBIB.framework   AdobeBIB   4.0.0   79.89afe0ea0d.
   AdobeXMPFiles.framework   AdobeXMPFiles   79.a6a63968a   79.a6a63968a
   AdobeLinguistic.framework      15.0.0.2d5dab2   
   dvaplayer.framework   dvaplayer   24.2.0.1   
   filterport.framework   filterport   28.0.0.89   
   PlugPlugOwl.framework   PlugPlugOwl   11.5.2.130   
   scintilla.framework   scintilla   1   
   AdobeAGM.framework   AdobeAGM   7.1.0   79.89afe0ea0d.
   dvaadameve.framework   dvaadameve   24.2.0.1   
   dvaeve.framework   dvaeve   24.2.0.1   
   AdobeSVGRE.framework   AdobeSVGRE   9.3.0   "79.e2a58549."
   AdobePDFL.framework   AdobePDFL   17.0.0   79 . 3070322f0
   dvavulcansupport.framework   dvavulcansupport   24.2.0.1   
   dvatexteditor.framework   dvatexteditor   24.2.0.1   
   dvacore.framework   dvacore   24.2.0.1   
   aiport.framework   aiport   28.0.0.89   
   AdobePIP.framework   AdobePIP   8.2.0.16   
   AdobePDFSettings.framework   AdobePDFSettings   1.7   
   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   6.1.0   79.0691bd1e.
   dvatransport.framework   dvatransport   24.2.0.1   
   xerces.framework   xerces   3.2.4.0   
   exo.framework   exo   24.2.0.1   
   AdobeXMP.framework   AdobeXMPCore   79.a6a63968a   79.a6a63968a
   AdobeJP2K.framework   AdobeJP2K   4.0.2   79.18e6c995
   dvaaudiodevice.framework   dvaaudiodevice   24.2.0.1   
   LogSession.framework   LogSession   8.2.0.16   
   dvaaudiodsp.framework   dvaaudiodsp   24.2.0.1   
   PlugPlugExternalObject.framework      11.5.2.130   
   utest.framework   utest   1   
   AdobeSVGAGM.framework   AdobeSVGAGM   4.0.0   79.bccf366.
   dvametadataapi.framework   dvametadataapi   24.2.0.1   
   WRServices.framework   WRServices   18.0.1   18.0.1.0
   AdobeBIBUtils.framework   AdobeBIBUtils   4.0.0   79.89afe0ea0d.
   CloudAILib.framework   CloudAILib   28.0.0.89   
   SPBasic.framework   SPBasic   28.0.0.89   
   dvacaptioning.framework   dvacaptioning   24.2.0.1   
   AdobeCoolType.framework   AdobeCoolType   9.1.0   79.89afe0ea0d.
   boost_regex.framework   boost_regex   1   
   boost_program_options.framework   boost_program_options   1   
   dvamediatypes.framework   dvamediatypes   24.2.0.1   
   AdbePM.framework   AdbePM   1   
   boost_date_time.framework   boost_date_time   1   
   dynamic-torqnative.framework   Torq Native   local   
   AdobeMPS.framework   AdobeMPS   9.0.0.54680   79.ff7736214
   dvaui.framework   dvaui   24.2.0.1   
   MacMemory.framework   MacMemory   28.0.0.89   
   boost_thread.framework   boost_thread   1   
   AILib.framework   AILib   28.0.0.89   
   ICUData.framework   ICUData      14.1.1.d035417
   dvamarshal.framework   dvamarshal   24.2.0.1   
   aifm.framework   aifm   28.0.0.89   
   Unified Extensibility Platform  uxp-7.4.1-release
   UPIC  2.6.0


Required plugins:

   Accented Edges 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Adaptive Wide Angle 25.11.0, © 2014-2024 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
   Angled Strokes 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Average 25.11 © 1993-2024 Adobe. All rights reserved. - from the file “Average.plugin”
   Bas Relief 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   BMP 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Camera Raw 16.4 (1906), Copyright © 2024 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Camera Raw Filter 16.4 (1906), Copyright © 2024 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Chalk & Charcoal 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Charcoal 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Chrome 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Cineon 25.11 © 2002-2024 Adobe. All rights reserved. - from the file “Cineon.plugin”
   Clouds 25.11 © 1993-2024 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Color Halftone 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Colored Pencil 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Conté Crayon 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Craquelure 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crop and Straighten Photos 25.11 © 2003-2024 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
   Crop and Straighten Photos Filter 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Crosshatch 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crystallize 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Cutout 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Dark Strokes 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   De-Interlace 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dicom 25.11 © 2003-2024 Adobe. All rights reserved. - from the file “dicom.plugin”
   Difference Clouds 25.11 © 1993-2024 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Diffuse Glow 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Displace 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dry Brush 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Entropy 25.11 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin”
   Export Color Lookup Tables 25.11 © 2012-2024 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Extrude 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   FastCore Routines 25.11 © 1990-2024 Adobe. All rights reserved. - from the file “FastCore.plugin”
   Fibers 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Film Grain 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Filter Gallery 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Fresco 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glass 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glowing Edges 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Grain 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Graphic Pen 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halftone Pattern 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halide Bottlenecks 25.11 © 2024-2024 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
   HDRMergeUI 25.11, Copyright © 2002-2024 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
   HSB/HSL 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IFF Format 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Ink Outlines 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   JPEG 2000 25.11 © 2001-2024 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
   Kurtosis 25.11 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin”
   Lens Blur 25.11.0, © 2002-2024 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
   Lens Correction 25.11.0, © 2002-2024 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
   Lens Flare 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Liquify 25.11.0, © 2001-2024 Adobe. All rights reserved. - from the file “Liquify.plugin”
   Matlab Operation 25.11 © 1993-2024 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Maximum 25.11 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mean 25.11 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin”
   Measurement Core 25.11 © 1993-2024 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
   Median 25.11 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mezzotint 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Minimum 25.11 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin”
   MMXCore Routines 25.11 © 1990-2024 Adobe. All rights reserved. - from the file “MMXCore.plugin”
   Mosaic Tiles 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Multiprocessor Support 25.11 © 1990-2024 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
   Neon Glow 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Note Paper 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   NTSC Colors 25.11 © 1993-2024 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
   Ocean Ripple 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   OpenEXR 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Paint Daubs 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Palette Knife 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Parametric Filter 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin”
   Patchwork 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Paths to Illustrator 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   PCX 25.11 © 1989-2024 Adobe. All rights reserved. - from the file “PCX.plugin”
   Photocopy 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Picture Package Filter 25.11 © 1993-2024 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Pinch 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Pixar 25.11 © 1989-2024 Adobe. All rights reserved. - from the file “Pixar.plugin”
   Plaster 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Plastic Wrap 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Pointillize 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Polar Coordinates 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Portable Bit Map 25.11 © 1989-2024 Adobe. All rights reserved. - from the file “PBM.plugin”
   Poster Edges 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Radial Blur 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Radiance 25.11 © 2003-2024 Adobe. All rights reserved. - from the file “Radiance.plugin”
   Range 25.11 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin”
   Render Color Lookup Grid 25.11 © 2012-2024 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Reticulation 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Ripple 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Rough Pastels 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Save for Web 25.11.0, © 1999-2024 Adobe. All rights reserved. - from the file “Save for Web.plugin”
   ScriptingSupport 25.11, © 2002-2024 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
   Shear 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Skewness 25.11 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin”
   Smart Blur 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Smudge Stick 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Solarize 25.11 © 1993-2024 Adobe. All rights reserved. - from the file “Solarize.plugin”
   SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin”
   Spatter 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Spherize 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Sponge 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Sprayed Strokes 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stained Glass 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stamp 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Standard Deviation 25.11 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin”
   Sumi-e 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Summation 25.11 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin”
   Targa 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Texturizer 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Tiles 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Torn Edges 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Twirl 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Underpainting 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Vanishing Point 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
   Variance 25.11 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin”
   Water Paper 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Watercolor 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Wave 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wind 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wireless Bitmap 25.11 © 1989-2024 Adobe. All rights reserved. - from the file “WBMP.plugin”
   ZigZag 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 7.6.1.1 - from the file "Required Folder"
   CmdN: 1.20.13
    UAB: 2.18.0-4
      Loaded at: 163 ms - launch time impact: 179 ms
   ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
   CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder"
      Loaded at: 6275 ms - launch time impact: 0 ms
   Beta Feedback (Prepared) 1.15.5.0 - from the file "Required Folder"
   CCX Sharesheet UXP (Prepared) 30.8.1.0 - from the file "Required Folder"
   Content Credentials (Loaded) 0.44.6.0 - from the file "Required Folder"
      Loaded at: 3216 ms - launch time impact: 0 ms
   CC Libraries Panel (Prepared) 4.5.225.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_5_225/"
   CAPTURE: 2.0.41  STOCK: 4.2.2
   In app notifications (Loaded) 2.0.20.0 - from the file "Required Folder"
      Loaded at: 6276 ms - launch time impact: 0 ms
   Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
      Loaded at: 6276 ms - launch time impact: 0 ms
   Photoshop Adjustments Panel (Loaded) 2.2.4.0 - from the file "Required Folder"
      Loaded at: 6277 ms - launch time impact: 1 ms
   Photoshop UXP Export-As (Prepared) 5.8.42.0 - from the file "Required Folder"
   Photoshop In App Messaging (Loaded) 4.4.17.0 - from the file "Required Folder"
      Loaded at: 6277 ms - launch time impact: 0 ms
   Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
   Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
   Photoshop User Diagnostics (Prepared) 1.0.0.0 - from the file "/Applications/Adobe Photoshop (Beta)/Plug-ins/user-diagnostics/"
   Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder"
   IC popup message (Loaded) 1.0.0.0
      Loaded at: 3217 ms - launch time impact: 0 ms
   Multilayer Protection (Loaded) 1.0.0.0
      Loaded at: 3218 ms - launch time impact: 0 ms
   Discover Panel (Loaded) 2405.100.0.17 - from the file "Required Folder"
      Loaded at: 6279 ms - launch time impact: 19 ms
   Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
   Scan time: 0 ms - entries: 38 

Extensions:

   Libraries  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_5_225/index.html”
   com.adobe.stock.panel.licensing-embedded  4.0.35 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_5_225/extensions/stock-panel-licensing/index.html”
   com.adobe.capture.extension  2.0.41 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_5_225/extensions/capture/capture.html”
   Export As  4.8.15 - from the file “/Applications/Adobe Photoshop (Beta)/Adobe Photoshop (Beta).app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”
   Export As  4.8.15 - from the file “/Applications/Adobe Photoshop (Beta)/Adobe Photoshop (Beta).app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”
   com.adobe.cclibraries.manager  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_5_225/manager.html”

Installed TWAIN devices: NONE

 

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Jul 01, 2024 Jul 01, 2024

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@FATIHZ If you don't get a simpler solution, then the process I describe below has helped many users with hard to diagnose issues:

 

Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

  1. Quit Photoshop.

  2. Navigate to Photoshop's Preferences folder.
    macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
    Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

     
    Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
  3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

  4. Open Photoshop.

     New preferences files will be created in their original location.

 

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging? 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

Do you still have problems?

 

 

 

It may even be time to reinstall Photoshop.

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net  - adobe forum volunteer - co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management

Help others by clicking "Correct Answer" if the question is answered.

Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

 

 

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