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Could not place “fraxface.mp4” because no parser or file format can open the file.

New Here ,
Jun 08, 2021 Jun 08, 2021

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I can not open in my new computer (mac late 2020, I used to work on pc) video files to make a gif or short video.  I never had problems before. How to fix this?

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Mac, Problem or error

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Adobe Employee ,
Jun 09, 2021 Jun 09, 2021

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Hi,

 

We're sorry about the trouble while trying to place the mp4 file in Photoshop. Would you mind sharing the version of Photoshop you're using along with your computers macOS version? Are the files saved on an external drive? If yes, try moving the files to your computers local storage & check if you are able to open them.

 

If you are using macOS BigSur, please check if Photoshop has the necessary permissions by following the steps mentioned below:

1. Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

2. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it.

3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

4. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility.

5. Once done, restart the Mac & check if it helps.

 

Let us know how it goes!

Regards,

Nikunj

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