Couldn't open the Psd because it's not compatible with this version of photoshop

[Tanvi30303155qi85]

Getting the error- Couldn't open the psd because it's not compatible with this version of photoshop, when I updated to the latest version of photoshop. Even tried different versions. Please help.

[Kevin Stohlmeyer]

Hi @Tanvi30303155qi85 where is the PSD document stored? have you tried dragging to your local HD and opening from there?

[Tanvi278906736j1e]

Hello @Kevin Stohlmeyer , It was in my dropbox folder. Yes, I tried that as well

[Kevin Stohlmeyer]

@Tanvi278906736j1e This is a known issue with Dropbox. Disable Dropbox sync and try again.

[D Fosse]

Photoshop has always been fully backwards compatible. Any older file will open in any newer version.

So there's something going on here. Did you try what Kevin suggested, putting the file on your desktop?

What is the extension of this file?

[Tanvi278906736j1e]

It shows Adobe Photoshop Image.24 (.psd)
It was riginally a 1.2gb psb file
Yes, I tried putting it on desktop and it shows the same problem

[D Fosse]

Does it open if you change the extension back to .psb?

All in all, I'm getting the impression that the file is corrupted. This is one reason I don't trust cloud storage. Corruption is fairly common.

[Test Screen Name]

What is the actual version (not "latest") you are opening with?