Crash de photoshop au démarrage sur MacOS 15.4.1

[Badatos]

Bonjour,

Depuis environ une semaine, il m'est impossible de lancer Photoshop sur Mon Macbook pro (Intel Core i7).
Il crashe systématiquement dès le démarrage.

J'ai tenté les actions suivantes sans succès :

• MacOS à jour (Sequoia 15.4.1)
• Photoshop à jour (26.6)
• Idem avec Photoshop Beta (26.7)
• Démarrage avec "Majuscule" appuyé pour désactiver les modules complémentaire
• Démarrage avec CMD+OPTION+MAJ appuyé pour réinitialiser les préférences
• Désactivation de l'anti-virus (SentinelOne)

J'avoue que j'ai un peu l'impression d'avoir fait le tour des options, avez-vous une idée de ce que je pourrais faire svp ?

[Badatos]

J'ai également tenté de désinstaller / réinstaller Photoshop, mais également sans succès.

[Badatos]

Je viens de tester en installant une version précédente (Photoshop 25.0), et ca semble passer ^^.
Le souci doit donc être liée à la version 26.x de Photoshop

[Sameer K]

Hey, @Badatos. Welcome to the Photoshop Community. I've moved your post to the Discussions. 

I'll need more info to help you figure this out.

Please try to install Photoshop 2025 v26 again and try these steps to get Photoshop to launch:

• Reset Photoshop following only the second (manually) method from this article: https://adobe.ly/3DwR2qr
• Ensure Photoshop has the required permissions on macOS: https://adobe.ly/3DyUwsz
• Go to the following location to launch Photoshop via the terminal.
  In Finder > Application Folder > Photoshop 2025 Folder > Right-click on Photoshop .app > Show Package Contents > Contents > macOS > Photoshop —double-click to open.

Share the log of what you see in the terminal window when Photoshop Launches. 

Let me know how it goes. 

Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

[Badatos]

Hello Sameer,

Thanks for supporting this ticket.
I followed the steps above, and here's the log on the terminal :

/Applications/Adobe\ Photoshop\ 2025/Adobe\ Photoshop\ 2025.app/Contents/MacOS/Adobe\ Photoshop\ 2025 ; exit;
olivier@macos ~ % /Applications/Adobe\ Photoshop\ 2025/Adobe\ Photoshop\ 2025.app/Contents/MacOS/Adobe\ Photoshop\ 2025 ; exit;
2025-04-28 14:39:13.478 Adobe Photoshop 2025[16207:223640] CoreText registered PingFang for compatibility.
2025-04-28 14:39:15.792 Adobe Photoshop 2025[16207:223640] [Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
2025-04-28 14:39:15.793 Adobe Photoshop 2025[16207:223640] [Warn] [general] We are going to deprecate this interface soon. Please use HostControllerInfo instead.
2025-04-28 14:39:15.793 Adobe Photoshop 2025[16207:223640] [Warn] [general] We are going to deprecate this interface soon. Please use HostControllerInfo instead.
2025-04-28 14:39:15.815 Adobe Photoshop 2025[16207:223802] [Error] [general] ingestInstance creation failed with error code = 25
Creating new log file at: /Users/olivier/Library/Logs/CreativeCloud/ACPLocalLogs/Adobe Photoshop 2025/ACPL__2025-04-28_12-39-16.289304Z_00.log
2025-04-28 14:39:16.304 Adobe Photoshop 2025[16207:223857] Reachability Flag Status: xR ------- networkStatusForFlags
_LSOpenURLsWithCompletionHandler() failed for the application /Applications/Adobe Photoshop 2025/Adobe Photoshop 2025.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Adobe Crash Processor.app/Contents/MacOS/Adobe Crash Processor with error -1712.
zsh: segmentation fault  

[Badatos]

And here's the associated "ACPL..." log file if you need it:

[wes_4344]

After installing macOS Sequois 15.4.1, I can no longer open anything in Photoshop.  I just get the spinning wheel.  It doesn't matter if I try to open a file from within the application, or if I try double-clicking on a .psd.  Photoshop just doesn't launch.  I've rebooted, and ran the updates to the latest version of all of my Adobe products.  No help.  I'm running a Macbook Pro M3 Max with 128Gb of memory and 1.7Tb of available space on the primary drive.  So far, Lightroom CC seems to be working fine, but I really need to edit a .psd file.  I have reported the issue both to Adobe and to Apple.

Any thoughts or advice?  I have not yet tried uninstalling/reinstalling the application.  I can tell you that everything was working perfectly on Sequoia 15.4.

[Ged_Traynor]

@wes_4344 try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

[Badatos]

Hello @Sameer K ,
Have you any updates on this problem ?

[Badatos]

I've just tested with Photoshop Beta 26.7, and same problem.

[Badatos]

Any update on this problem ? I Just tested again, and it's still occuring with PS 26.8.1 and PS Beta 26.9

I'm stuck since 2 month by now with PS 2025, the only PS version working on my Macbook Pro 😕

[Badatos]

Hello again,
5 months later, I'm still stuck with the same bug, with no more help from Adobe 😕

My Macbook Pro now is on macOS 15.7.1

• Photoshop Beta 27.0 : Crash at launch
• Photoshop 26.11 : Crash at launch
• Photoshop 25.12.4 : still the only version that works on my computer 😕