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Crash when .psd document launched

deonreynolds
Community Beginner ,
Apr 03, 2023 Apr 03, 2023

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I made hundreds of .psd files last June, some film scans, some from a digital camera. These files are large (scans 2Gb) (digial camera 300Mb) with layers. When I open an image with photoshop open I see the usual gas gauge, at the end of the gas gauge photoshop crashes (gone and needs to be restarted). If photoshop is not on, it launches normal, gas gauge, then gone... I can open newly created images and I can open images I made years ago. No .psd files will open made around June of 2022. HELP! How can I open them?

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correct answers 1 Correct answer

CoryShubert Adobe Employee
Adobe Employee , Apr 04, 2023 Apr 04, 2023

Thank you for the file @deonreynolds. On my machine, i9/64gb RAM, OS 12.6, the file opened as expected, no issues.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manuallyā€Æ 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

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Jqqerry
Enthusiast ,
Apr 03, 2023 Apr 03, 2023

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Could you please share the PSD that you can't open (error occurs)? I'll test if it opens by Photoshop myself.

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Ajajeh
Explorer ,
Apr 03, 2023 Apr 03, 2023

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Is it possible that the files were ruined?
Did you try opening them on another computer?

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CoryShubert Adobe Employee
Adobe Employee ,
Apr 04, 2023 Apr 04, 2023

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Hi @deonreynolds 

 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.htmlā€ÆThat will help us diagnose the crash. 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,
Cory

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deonreynolds
Community Beginner ,
Apr 04, 2023 Apr 04, 2023

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Hi Cory,

 

Interesting you don't see any crash reports from me, as I submit them most of the time (I might have not had it set right, look now). Two items seem to be consistent, date of creation or last modification (June 2022) and a .psd file with layers. I do keep my computer and Adobe apps up to date. I have no issue with other file types and photoshop operates as it should. The files have remained in this computer/hard drive. I could send a file, however they are on the large side. Thank you for your help!

 

Deon

__________________

 

Adobe Photoshop Version: 24.3.0 20230316.r.376 37b4b38 x64 Number of Launches: 1195 Operating System: Mac OS 12.6.3 System architecture: Intel CPU Family:6, Model:6, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 4 Logical processor count: 8 Processor speed: 2200 MHz Built-in memory: 16384 MB Free memory: 8983 MB Memory available to Photoshop: 13135 MB Memory used by Photoshop: 80 % Crash Handler: Adobe DCX Version: 6.23.1 SAM SDK Version: 3.6.4 ACP.local Status: - SDK Version: 3.0.1.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 6.4.0.12 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 4.0.0 Content Credential Helper Version: 0.5.3 Manta Canvas: Enabled. Alias Layers: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 8 Font Preview: Medium HarfBuzz Version: 4.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Intel Iris Pro Graphics
GPUVendor: INTEL
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 1,610 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=900, right=1440 High DPI Monitor Main Display ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=36782 -comment=Photoshop Version: Adobe Photoshop 24.3.0 20230316.r.376 37b4b38 x64

[1138 ms]
Start sniffer 2023-04-04 06:35:34
# Photoshop Version: Adobe Photoshop 24.3.0 20230316.r.376 37b4b38 x64
sniffer -baseTimeMS=36782 -comment=Photoshop Version: Adobe Photoshop 24.3.0 20230316.r.376 37b4b38 x64

{37 ms}
Start platform native
# displays: 1
Display 0
Display: 69733248
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,440, 900)
Dimensions: (2,880 1,800)
Physical size: (331.005 206.878)
Pixel size: (0.114932 0.114932)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel Iris Pro Graphics index=0)

# devices: 1
Device 0
Name: Intel Iris Pro Graphics
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: EMBEDDED
# attached displays: 1
69733248
GPU accessible RAM: 1,610 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 1,610 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{410 ms}

{410 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 69733248
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,440, 900)
Dimensions: (2,880 1,800)
Physical size: (331.005 206.878)
Pixel size: (0.114932 0.114932)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16925954 index=0)

# devices: 1
Device 0
Name: Intel Iris Pro OpenGL Engine
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
69733248
GPU accessible RAM: 1,536 MB
VRAM: 1,536 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 INTEL-18.8.6)
Device version: 2.1 (2.1 INTEL-18.8.6)
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16925954
Display mask: 511
End platform OpenGL
{512 ms}

{512 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Iris Pro
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 1,610 MB
VRAM: 1,610 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Aug 8 2022 21:29:33))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 42 GB / s
Compute score: 219.859
Device name string: Iris Pro
Device vendor string: Intel
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{1136 ms}

Exit code kExitNormal
End sniffer 2023-04-04 06:35:35
[kStatusNormal, kExitNormal]

[1139 ms]
Finish RunAllAPIs

[10762 ms]
Start GetSnifferResult

[10762 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 96040942849522032405 GUIDBucket: Composite Core (enable_composite_core): on Composite Core GPU (comp_core_gpu): off Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Document Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2023/ Photoshop scratch has async I/O enabled Scratch volume(s): 14Tb, 12.7T, 8.13T free Macintosh HD, 233.6G, 48.0G free Required Plugins folder: /Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2023/Plug-ins/ Installed components: dvametadata.framework dvametadata 23.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.c0204b2def 79.c0204b2def libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 14.0.04ee3a5 ICUConverter.framework ICUConverter 14.0.04ee3a5 AdobeCrashReporter.framework AdobeCrashReporter 10.5.6 boost_system.framework boost_system 23.0.0.0 AdobeACE.framework AdobeACE 6.0.0 79.533c8ff20b. dvanet.framework dvanet 23.0.0.0 AdobeOwl.framework AdobeOwl mediacoreif.framework mediacoreif 23.0.0.0 dvascripting.framework dvascripting 23.0.0.0 dvaappsupport.framework dvaappsupport 23.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.0.0 79.002995e5. AIDE.framework AIDE 5.2.0 79.78f7814e boost_chrono.framework boost_chrono 23.0.0.0 dynamiclink.framework dynamiclink 23.0.0.0 dvaaccelerate.framework dvaaccelerate 23.0.0.0 dvametadataUI.framework dvametadataUI 23.0.0.0 AdobeARE.framework AdobeARE 3.0.0 79.625377 AdobePDFPort.framework AdobePDFPort 4.0.0 79.625377 ICUInternationalization.framework ICUInternationalization 14.0.04ee3a5 boost_filesystem.framework boost_filesystem 23.0.0.0 AdobeBIB.framework AdobeBIB 4.0.0 79.533c8ff20b. AdobeXMPFiles.framework AdobeXMPFiles 79.c0204b2def 79.c0204b2def AdobeLinguistic.framework 14.5.0.32668ad dvaplayer.framework dvaplayer 23.0.0.0 filterport.framework filterport 27.1.0.170 PlugPlugOwl.framework PlugPlugOwl 11.5.2.130 libzip.framework libzip 23.0.0.0 AdobeAGM.framework AdobeAGM 7.0.1 79.533c8ff20b. AdobeSVGRE.framework AdobeSVGRE 9.3.0 "BUILDVERSION_HELPER" AdobePDFL.framework AdobePDFL 17.0.0 79 . 77910c0cd dvavulcansupport.framework dvavulcansupport 23.0.0.0 dvacore.framework dvacore 23.0.0.0 aiport.framework aiport 27.1.0.170 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.0.0 79.002995e5. dvatransport.framework dvatransport 23.0.0.0 AdobeXMP.framework AdobeXMPCore 79.c0204b2def 79.c0204b2def AdobeJP2K.framework AdobeJP2K 4.0.0 79.02b25b1 dvaaudiodevice.framework dvaaudiodevice 23.0.0.0 LogSession.framework LogSession 8.2.0.16 dvaaudiodsp.framework dvaaudiodsp 23.0.0.0 PlugPlugExternalObject.framework 11.5.2.130 AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.b4ac713. dvametadataapi.framework dvametadataapi 23.0.0.0 WRServices.framework WRServices 17.5.1 17.5.1.0 AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.533c8ff20b. boost_threads.framework boost_threads 23.0.0.0 CloudAILib.framework CloudAILib 27.1.0.170 SPBasic.framework SPBasic 27.1.0.170 AdobeCoolType.framework AdobeCoolType 8.2.0 79.533c8ff20b. boost_regex.framework boost_regex 23.0.0.0 dvamediatypes.framework dvamediatypes 23.0.0.0 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 23.0.0.0 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 9.0.0.52553 79.52a7d42b8 dvaui.framework dvaui 23.0.0.0 MacMemory.framework MacMemory 27.1.0.170 AILib.framework AILib 27.1.0.170 ICUData.framework ICUData 14.0.04ee3a5 dvamarshal.framework dvamarshal 23.0.0.0 aifm.framework aifm 27.1.0.170 Unified Extensibility Platform uxp-6.5.2-1-11944b3 UPIC 2.6.0 Required plugins: Accented Edges 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Adaptive Wide Angle 24.3.0, Ā© 2014-2023 Adobe. All rights reserved. - from the file ā€œAdaptive Wide Angle.pluginā€ Angled Strokes 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Average 24.3 Ā© 1993-2023 Adobe. All rights reserved. - from the file ā€œAverage.pluginā€ Bas Relief 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ BMP 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Camera Raw 15.2 (1381), Copyright Ā© 2023 Adobe Systems Incorporated - from the file ā€œCamera Raw.pluginā€ Camera Raw Filter 15.2 (1381), Copyright Ā© 2023 Adobe Systems Incorporated - from the file ā€œCamera Raw.pluginā€ Chalk & Charcoal 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Charcoal 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Chrome 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Cineon 24.3 Ā© 2002-2023 Adobe. All rights reserved. - from the file ā€œCineon.pluginā€ Clouds 24.3 Ā© 1993-2023 Adobe. All rights reserved. - from the file ā€œClouds.pluginā€ Color Halftone 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Colored Pencil 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ ContĆ© Crayon 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Craquelure 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Crop and Straighten Photos 24.3 Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œCropPhotosAuto.pluginā€ Crop and Straighten Photos Filter 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Crosshatch 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Crystallize 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Cutout 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Dark Strokes 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ De-Interlace 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Dicom 24.3 Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œdicom.pluginā€ Difference Clouds 24.3 Ā© 1993-2023 Adobe. All rights reserved. - from the file ā€œClouds.pluginā€ Diffuse Glow 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Displace 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Dry Brush 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Entropy 24.3 Ā© 2006-2023 Adobe. All rights reserved. - from the file ā€œstatistics.pluginā€ Epson Print Layout Copyright (C) Seiko Epson Corporation 2014 - 2021. All rights reserved. - from the file ā€œEpson Print Layout.pluginā€ Export Color Lookup Tables 24.3 Ā© 2012-2023 Adobe. All rights reserved. - from the file ā€œExport3DLUT.pluginā€ Extrude 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ FastCore Routines 24.3 Ā© 1990-2023 Adobe. All rights reserved. - from the file ā€œFastCore.pluginā€ Fibers 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Film Grain 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Filter Gallery 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Fresco 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Glass 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Glowing Edges 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Grain 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Graphic Pen 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Halftone Pattern 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Halide Bottlenecks 24.3 Ā© 2023 Adobe. All rights reserved. - from the file ā€œHalideBottlenecks.pluginā€ HDRMergeUI 24.3, Copyright Ā© 2002-2023 Adobe. All rights reserved. - from the file ā€œHDRMergeUI.pluginā€ HSB/HSL 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ IFF Format 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ IGES 24.3 Ā© 2006-2023 Adobe. All rights reserved. - from the file ā€œU3D.pluginā€ Ink Outlines 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ JPEG 2000 24.3 Ā© 2001-2023 Adobe. All rights reserved. - from the file ā€œJPEG2000.pluginā€ Kurtosis 24.3 Ā© 2006-2023 Adobe. All rights reserved. - from the file ā€œstatistics.pluginā€ Lens Blur 24.3.0, Ā© 2002-2023 Adobe. All rights reserved. - from the file ā€œLens Blur.pluginā€ Lens Correction 24.3.0, Ā© 2002-2023 Adobe. All rights reserved. - from the file ā€œLens Correct.pluginā€ Lens Flare 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Liquify 24.3.0, Ā© 2001-2023 Adobe. All rights reserved. - from the file ā€œLiquify.pluginā€ Matlab Operation 24.3 Ā© 1993-2023 Adobe. All rights reserved. - from the file ā€œChannelPort.pluginā€ Maximum 24.3 Ā© 2006-2023 Adobe. All rights reserved. - from the file ā€œstatistics.pluginā€ Mean 24.3 Ā© 2006-2023 Adobe. All rights reserved. - from the file ā€œstatistics.pluginā€ Measurement Core 24.3 Ā© 1993-2023 Adobe. All rights reserved. - from the file ā€œMeasurementCore.pluginā€ Median 24.3 Ā© 2006-2023 Adobe. All rights reserved. - from the file ā€œstatistics.pluginā€ Mezzotint 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Minimum 24.3 Ā© 2006-2023 Adobe. All rights reserved. - from the file ā€œstatistics.pluginā€ MMXCore Routines 24.3 Ā© 1990-2023 Adobe. All rights reserved. - from the file ā€œMMXCore.pluginā€ Mosaic Tiles 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Multiprocessor Support 24.3 Ā© 1990-2023 Adobe. All rights reserved. - from the file ā€œMultiProcessor Support.pluginā€ Neon Glow 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Note Paper 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ NTSC Colors 24.3 Ā© 1993-2023 Adobe. All rights reserved. - from the file ā€œNTSC Colors.pluginā€ Ocean Ripple 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ OpenEXR 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Paint Daubs 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Palette Knife 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Patchwork 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Paths to Illustrator 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ PCX 24.3 Ā© 1989-2023 Adobe. All rights reserved. - from the file ā€œPCX.pluginā€ Photocopy 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Picture Package Filter 24.3 Ā© 1993-2023 Adobe. All rights reserved. - from the file ā€œChannelPort.pluginā€ Pinch 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Pixar 24.3 Ā© 1989-2023 Adobe. All rights reserved. - from the file ā€œPixar.pluginā€ Plaster 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Plastic Wrap 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Pointillize 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Polar Coordinates 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Portable Bit Map 24.3 Ā© 1989-2023 Adobe. All rights reserved. - from the file ā€œPBM.pluginā€ Poster Edges 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ PRC 24.3 Ā© 2006-2023 Adobe. All rights reserved. - from the file ā€œU3D.pluginā€ Radial Blur 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Radiance 24.3 Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œRadiance.pluginā€ Range 24.3 Ā© 2006-2023 Adobe. All rights reserved. - from the file ā€œstatistics.pluginā€ Render Color Lookup Grid 24.3 Ā© 2012-2023 Adobe. All rights reserved. - from the file ā€œExport3DLUT.pluginā€ Reticulation 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Ripple 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Rough Pastels 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Save for Web 24.3.0, Ā© 1999-2023 Adobe. All rights reserved. - from the file ā€œSave for Web.pluginā€ ScriptingSupport 24.3, Ā© 2002-2023 Adobe. All rights reserved. - from the file ā€œScriptingSupport.pluginā€ Shear 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Skewness 24.3 Ā© 2006-2023 Adobe. All rights reserved. - from the file ā€œstatistics.pluginā€ Smart Blur 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Smudge Stick 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Solarize 24.3 Ā© 1993-2023 Adobe. All rights reserved. - from the file ā€œSolarize.pluginā€ SP Substance Suite 21.0 Ā© 2019 Adobe. All rights reserved. - from the file ā€œMaterialSuite.pluginā€ Spatter 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Spherize 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Sponge 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Sprayed Strokes 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Stained Glass 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Stamp 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Standard Deviation 24.3 Ā© 2006-2023 Adobe. All rights reserved. - from the file ā€œstatistics.pluginā€ Substance 21.0 Ā© 2019 Adobe. All rights reserved. - from the file ā€œMaterialFilter.pluginā€ Sumi-e 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Summation 24.3 Ā© 2006-2023 Adobe. All rights reserved. - from the file ā€œstatistics.pluginā€ Targa 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Texturizer 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Tiles 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Torn Edges 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Twirl 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ U3D 24.3 Ā© 2006-2023 Adobe. All rights reserved. - from the file ā€œU3D.pluginā€ Underpainting 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Vanishing Point 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œVanishingPoint.pluginā€ Variance 24.3 Ā© 2006-2023 Adobe. All rights reserved. - from the file ā€œstatistics.pluginā€ Water Paper 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Watercolor 24.3.0, Ā© 1991-2023 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€ Wave 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Wind 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Wireless Bitmap 24.3 Ā© 1989-2023 Adobe. All rights reserved. - from the file ā€œWBMP.pluginā€ ZigZag 24.3.0, Ā© 2003-2023 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€ Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 6.5.0.61 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-6.5.0/" CDO: 1.136.2
CmdN: 1.17.4
CDP: 1.160.2
Projects: 1.7.0 Loaded at: 325 ms - launch time impact: 88 ms ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder" Loaded at: 10743 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 24.9.0.0 - from the file "Required Folder" Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 359 ms - launch time impact: 0 ms Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder" Loaded at: 360 ms - launch time impact: 0 ms Luminosity Masks - ARCPanel 3.0 (Prepared) 3.0.25.0 - from the file "Plugin Market Place" Lumenzia (Prepared) 10.7.8.0 - from the file "Plugin Market Place" Content Credentials (Loaded) 0.36.3.0 - from the file "Required Folder" Loaded at: 10466 ms - launch time impact: 2 ms CC Libraries Panel (Prepared) 3.22.9.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/" CAPTURE: 2.0.41 STOCK: 4.0.2 Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder" Adjustments Panels (Prepared) 1.12.2.0 - from the file "Required Folder" Photoshop UXP Export-As (Prepared) 5.8.21.0 - from the file "Required Folder" Photoshop Facepile (Loaded) 1.0.0.0 - from the file "Required Folder" Loaded at: 10743 ms - launch time impact: 2 ms Photoshop In App Messaging (Loaded) 3.6.6.0 - from the file "Required Folder" Loaded at: 10744 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 10467 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 10467 ms - launch time impact: 0 ms Discover Panel (Loaded) 3.2.1.4 - from the file "Required Folder" Loaded at: 10748 ms - launch time impact: 15 ms Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder" Scan time: 3 ms - entries: 40 Extensions: Libraries 1.0.0 - from the file ā€œ/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/index.htmlā€ com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file ā€œ/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/extensions/stock-panel-licensing/index.htmlā€ com.adobe.capture.extension 2.0.41 - from the file ā€œ/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/extensions/capture/capture.htmlā€ Export As 4.8.15 - from the file ā€œ/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.htmlā€ Export As 4.8.15 - from the file ā€œ/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.htmlā€ com.adobe.cclibraries.manager 1.0.0 - from the file ā€œ/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/manager.htmlā€ Installed TWAIN devices: NONE

 

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CoryShubert Adobe Employee
Adobe Employee ,
Apr 04, 2023 Apr 04, 2023

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Thank you for your sysinfo @deonreynolds we use your email address to look up the CR, so if you do not include it with the report we don't have a way to corrolate with your posted issue.

 

Feel free to send one of the .psd files that are not working to shubert@adobe.com

 

 

Thank you,
Cory

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deonreynolds
Community Beginner ,
Apr 04, 2023 Apr 04, 2023

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Hi Cory,

 

All this time I thought I was sending CR's. It is set corectly now. I'll send a file sortly.

 

Thank you,

 

Deon

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CoryShubert Adobe Employee
Adobe Employee ,
Apr 04, 2023 Apr 04, 2023

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Thank you for the file @deonreynolds. On my machine, i9/64gb RAM, OS 12.6, the file opened as expected, no issues.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manuallyā€Æ 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

Thank you,
Cory

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CoryShubert Adobe Employee
Adobe Employee ,
Apr 04, 2023 Apr 04, 2023

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Hi @deonreynolds one thing we see is your scatch disk may not be large enough:

 Macintosh HD, 233.6G, 48.0G 

Try freeing up HD space and see if this might be the issue.

 

Thank you,
Cory

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deonreynolds
Community Beginner ,
Apr 04, 2023 Apr 04, 2023

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Thank you! Thank you! Thank you! Everything is working as it should.

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PECourtejoie Community Expert
Community Expert ,
Apr 04, 2023 Apr 04, 2023

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Hi, @deonreynolds was it a corrupted preference?

Did you keep the preference folder that crashed Ps? @CoryShubert could it be useful for the team?

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