Crashing after using patch tool

Community Beginner ,
Jul 14, 2022 Jul 14, 2022

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after selecting and using patch tool it frezzes on the area i selected and i can't do any other actions as it does only to the are selected. when i press on the side to deselect it doesn't work. so i have to save and open image again in order to proceed with other actions. i am working on photoshop for windows

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Community Beginner , Jul 26, 2022 Jul 26, 2022

Well the photoshoot itself did not crashed, so the crash report did not showed up. 

What i am saying is  that after the latest update the patch tool got stuck, not my computer. My computer works fine. When i used tool  , I mark area i want to fix, but once its done, and you click on the side of image to delect that did not work. But i can move pen anywere and press anything. And it only works on the select area but not the whole image. My computer doe not have anything to do whith it. 

 

And my act

...

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Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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Hi @Karolina2524576283jw sorry to hear this. A couple things to try...

 

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop. Does the problem persist? 

 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur? 

 

Thank you,

-- Cory

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Community Beginner ,
Jul 17, 2022 Jul 17, 2022

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No, unfortunatly it didn't helped. More over now somehow all my actions has been deleted for the photoshoop leaving me with only default ones. And i can't reset it to previous condition. 

This last update is giving me a headache now. I can't work properly

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Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

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Hi @Karolina2524576283jw I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. 
It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

-- Cory

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Community Beginner ,
Jul 26, 2022 Jul 26, 2022

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Well the photoshoot itself did not crashed, so the crash report did not showed up. 

What i am saying is  that after the latest update the patch tool got stuck, not my computer. My computer works fine. When i used tool  , I mark area i want to fix, but once its done, and you click on the side of image to delect that did not work. But i can move pen anywere and press anything. And it only works on the select area but not the whole image. My computer doe not have anything to do whith it. 

 

And my actions got deleted for some reason. 

 

However, once i uninstalled and downloaded photoshop again, the patch tool fixed, just had to find my action and upload them back again. 

 

I hope it will not happen again

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