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CRlogtransport.exe error and surface pro x

Community Beginner ,
Sep 27, 2021 Sep 27, 2021

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Creative cloud with Photoshop and lightroom on Surface pro X (Qualcomm ARM processor)

 

Everything works fine in windows 10 and surface pro x

 

When I installed windows 11 preview to test apps Creative cloud, phoshop and lightroom would not start

 

Creative cloud shows error - unable to update erative cloud error 191

 

I am not able to launch both photoshop and lighroom with a reapeted popup showing following error

 

CRlotransport.exe Application error -Lightroom

The application was unable to start correctly (0xc000007b). Click OK to close the application

 

Any ideas how to correct it?  I have reset the computer couple of times, reinstalled CC, phoshop, lightroom few times - the problem persists. I had to revert back to Windows 10 and it works fine

 

Any suggestions/solutions?

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correct answers 1 Correct answer

Adobe Employee , Nov 11, 2021 Nov 11, 2021

Hi All,

 

Please uninstall/ Remove all Microsoft visual C++ files from 2012 to 2019. From Control Panel> Programs  Features 

Restart windows

Click the below link and download ARM64 and x86

https://docs.microsoft.com/en-GB/cpp/windows/latest-supported-vc-redist?view=msvc-170

restart windows

launch Lightroom and Photoshop and check if it works.

 

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New Here ,
Sep 30, 2021 Sep 30, 2021

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Same problem here... Any solution?

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Community Expert ,
Sep 30, 2021 Sep 30, 2021

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Wait until Adobe announces Windows 11-compatible versions.

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New Here ,
Oct 02, 2021 Oct 02, 2021

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I too am seeing this error on my Surface Pro X using the latest version of Windows 11 beta.

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Community Beginner ,
Oct 03, 2021 Oct 03, 2021

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It resolved for me. I reset windows 11 with local reinstall( I am in Windows 11 preview channel-same build as Windows 11 beta channel). Intsalled creative cloud, lightroom and photoshop).  No further errors. All working but Photoshop is slow now.

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New Here ,
Nov 11, 2021 Nov 11, 2021

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Same problem! Any updates on how you might've resolved. I hate that I am paying for the services and not getting to use any of my software. 😞

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Community Beginner ,
Nov 11, 2021 Nov 11, 2021

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Hi, This problem reurrred for me again. It was ok for a week after reset and re-install of windows 11 but that was only foe a short period. I do not know whether windows updates or office updaes causing the probelm  

 

Why can't adobe release light room and possible photoshop directly in the Microsoft Store? They release Lightroom x64 version in the store anyway. We don't have to put up with this non-sense after paying for the software

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Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

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Hi All,

 

Please uninstall/ Remove all Microsoft visual C++ files from 2012 to 2019. From Control Panel> Programs  Features 

Restart windows

Click the below link and download ARM64 and x86

https://docs.microsoft.com/en-GB/cpp/windows/latest-supported-vc-redist?view=msvc-170

restart windows

launch Lightroom and Photoshop and check if it works.

 

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Community Beginner ,
Nov 11, 2021 Nov 11, 2021

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Thankm you very much for sorting this out

 

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Community Expert ,
Nov 11, 2021 Nov 11, 2021

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Does this break any other software?

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Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

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We are only repairing Microsoft Visual so it wont affect any other apps.

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Community Beginner ,
Nov 04, 2022 Nov 04, 2022

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Hi there, this solution didn't work. Tried uninstalling everything restarting and reinstalling  the MS Visual C tools and then after the Creative Cloud, but still getting the error.

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Adobe Employee ,
Nov 04, 2022 Nov 04, 2022

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Please check any pending update for windows. If yes then install them.

If it's still not working then try the steps mentioned in the below article.

 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-launch-error-0xc00007b.html 

 

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Community Beginner ,
Nov 05, 2022 Nov 05, 2022

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None of those steps worked unfortunately.

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Community Beginner ,
Nov 06, 2022 Nov 06, 2022

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I think something new is wrong with lightroom on ARM64 windows from the most recent Windows update that is not covered by this year old thread. I made a new one here: Lightroom ARM64 unable to start correctly (0xc0000... - Adobe Support Community - 13326197

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Community Beginner ,
Nov 07, 2022 Nov 07, 2022

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This issue is not limited to Lightroom for me. I get the error even opening creative cloud interface.

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Community Beginner ,
Nov 07, 2022 Nov 07, 2022

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In CreativeCloud, I get CRLogTransport.exe errrors, but creative cloud still launches and operates. Does your creative cloud not work at all?

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Community Beginner ,
Nov 07, 2022 Nov 07, 2022

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Mine will launch, but says "creative cloud update failed" in the upper right hand corner cloud (error code 191), abd it continually posts CRLogTransport.exe errors for the main app.

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Community Beginner ,
Nov 13, 2022 Nov 13, 2022

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 I had similar problem with other software written in C++, as Adobe.  It is for VPN, Viscosity, on ARM64 Windows 11, Insiders.  I had to manually uninstall Visual C++ Runtimes ver. 14.32.31326 for X64 and 14.30.30704 for ARM64. Both are replaced by 14.34.31931 which is only for x64. The message about dual support for x64 and ARM64 on Microsoft download page at Latest supported Visual C++ Redistributable downloads | Microsoft Learn is somewhat confusing.

 

Of note is also that after reboot, there were coming out 6 windows of error of CRLogTransport.exe with the same error as it was for Viscosity 0x000007b. After reinstalling of Runtime, the error is not appearing anymore after reboot. This is of November 13th, 2022.

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Engaged ,
Nov 13, 2022 Nov 13, 2022

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Phew! This worked for me. That error message/window was sooo frustrating....

I had to uninstall Microsoft Visual C++ 2015 and another that said 2015-2022. Then I restarted and installed the ARM64 and x86 versions as provided in the link.

Now, I'm no longer getting message.

Note:  I also removed Photoshop from Creative Cloud before uninstalling the required Visual C++ files. Then after installing th enew files, I reinstalled Photoshop.

 

My Setup: I'm running Windows 11 Home (ARM) via Parallels 18 on a Mac Studio M1.

 

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Community Expert ,
Nov 14, 2022 Nov 14, 2022

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I was not hoping much, but this solution still works. Thanks!

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New Here ,
Nov 14, 2022 Nov 14, 2022

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Will this solution work for inDesign?

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Community Expert ,
Nov 14, 2022 Nov 14, 2022

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I was getting the error in both PS and the CC Desktop, so it's worth a shot.

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New Here ,
Nov 06, 2022 Nov 06, 2022

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I specifically called Microsoft and ask if the new tablet in the 5G version would be compatible with the Adobe Creative Suite.  These instructions seem to complicated for the normal user to follow.  Habing to learn this much about the incompatibility and the work around defeats the purpose of having the application to start with.

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