Crop and measure tools not working in Photoshop CS2 [was: directed here by adobe customer service]

Community Beginner ,
Jul 26, 2022 Jul 26, 2022

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I had a chat with customer service about a 15 year old PSCS creative suite2 program i bought through a college book store. This is the full package - not just elements.

 

The crop tool became more andn  more erratic and is now not functioning at all. The measure tool is also starting to act up.

My question is can this be corrected by uninstalling and reinstalling via the cd's? I have installed the program on 2 computers. First one is my machine from 2005 with windows XP. Second is also an older machine with windows 7. Crop and measure tools on both are not working properly if at all.

 

If what I describe will work, what are the steps?

I have the original cd box and the liscense code in hand.

 

Any help appreciated.

 

david

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correct answers 1 Correct answer

Community Beginner , Jul 28, 2022 Jul 28, 2022
problem solved. it wasn't the PS program but something is broken in my computer that is causing the tools to not function

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Adobe Community Professional ,
Jul 26, 2022 Jul 26, 2022

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1. You don't state which version of PSE that is installed on your machine, but in the older versions one can reset each tool via a little triangular icon on the tool's option bar, top left.

You can also reset preferences to default:

  • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.:

2. If you uninstall your old version, be sure to deactivate prior to uninstalling. Even these old versions are probaly capped for use on 2 machines, though I am not100% sure about this.

3. Probably the the most pragmatic course of action is to purchase the current version of the software to go along with a modern operating system.

Try the free 30-day day trial. If you like it, you may purchase it.

Download and install Photoshop Elements (adobe.com)

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Adobe Community Professional ,
Jul 27, 2022 Jul 27, 2022

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@hatstead wrote:

2. If you uninstall your old version, be sure to deactivate prior to uninstalling.


 

@david17605409i3su 

David, please note that these instructions are for Photoshop Elements, not for Photoshop CS2. As Jeff said, Photoshop CS2 cannot be reinstalled as the activation servers were taken down several years ago.

 

Jane

 

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Adobe Community Professional ,
Jul 26, 2022 Jul 26, 2022

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Do not uninstall any creative suite 2 programs, since adobe has taken down the activations servers, you won't be able to reactivate your cs2.

https://helpx.adobe.com/creative-suite.html?promoid=19SCDRQK

 

The best course of action is to go for the preference reset as suggested by hatstead

 

Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop cs2 begins launching. Click Yes to delete the Adobe Photoshop settings file.:

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Community Beginner ,
Jul 27, 2022 Jul 27, 2022

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Tried the option mentioned above - didn't work.

 

One would think that a $1200 program would have continued support.

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LEGEND ,
Jul 27, 2022 Jul 27, 2022

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You might have thought that, I don't think many would. Support continued for 5 years after release. Adobe expect customers to continue to buy upgrades (or, today, continue to subscribe), of which you've missed over 10. 

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Community Beginner ,
Jul 27, 2022 Jul 27, 2022

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thanks for your comments

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Adobe Community Professional ,
Jul 27, 2022 Jul 27, 2022

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Were you able to get the dialog to reset the preferences?

 

pref.png

 

This photoshop cs2 your asking about?

 

Can you describe in more detail what is wrong with the crop and measure tools?

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Community Beginner ,
Jul 27, 2022 Jul 27, 2022

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yes I got to that window and clicked yes.l

 

When trying to pull out the crop box with or without a set size no "marching ants" appear. this is my major problem. The measure tool skips spaces when being pulled out. this is a minor problem - don't really need that tool, it was just nice to  have.

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Community Beginner ,
Jul 28, 2022 Jul 28, 2022

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problem solved. it wasn't the PS program but something is broken in my computer that is causing the tools to not function

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