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Crop Overlay Broken During Action

New Here ,
Oct 17, 2024 Oct 17, 2024

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I am running into a very frustrating problem on Photoshop 25.12 running on Mac OS Sonoma 14.6.1 on a 15" M1 Macbook Pro. I have an action recorded for finishing portraits that completes the following steps:

  • switch to 8 bit color
  • save full-res jpg
  • downsize for web
  • save web jpg
  • step back to full resolution
  • 5"x7" 300dpi portrait crop
  • close

My problem is that the Crop Overlay is not functioning correctly when the action runs. I have the action set to require confirmation during the 5x7 step so I have the opportunity to properly frame and size the crop, but when I get to that step in the action the Crop Overlay never pops up. It doesn't show the handles around the outside of the bound area and is not showing the thirds overlay lines, just the Crop Shield. I cannot make any of the different overlay options work despite switching between grid/thirds/diagnol/triangle/etc.

 

The weirdest part is that the Crop tool functions normally in basically every other context I can test it. If I use the Crop tool by itself without running the action then the Overlay appears as expected. If I select the 5x7 step in my action and play the action starting at that point, then the Overlay appears as expected.

 

I have already reset the Crop tool using the context menu for the tool. When that didn't work, I went into the settings window and completely reset Photoshop settings. I also deleted and re-recorded the action using this latest version of Photoshop in case it was a problem with some legacy action since I've had it for several years, but none of these methods restored the normal Crop Overlay during the action.

 

I have attached a screenshot of the lack of Crop Overlay when I run the action Any help would be appreciated as I've pulled out most of my remaining hair.

 

[Edited by Moderator]

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Actions and scripting , macOS

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Adobe
Community Expert ,
Oct 17, 2024 Oct 17, 2024

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I'd backup actions and other presets and reset preferences.

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New Here ,
Oct 18, 2024 Oct 18, 2024

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Hi Stephen,

 

I appreciate your recommendation but as noted above I have already reset all the preferences, both for the crop tool specifically and the entire Photoshop application.

 

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New Here ,
Oct 18, 2024 Oct 18, 2024

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I too am experiencing this issue. At one time I was able to crop an image with just  shield visible stop the action, and then  reset Photoshop and it would remedy the issue. My current fix is to use Photoshop Beta and even then the action is still buggy and needs to be reset after a few hundred photos. 

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New Here ,
Oct 18, 2024 Oct 18, 2024

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I made my last post before I started my next job, and the issue is now persisting in all versions of Photoshop.

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New Here ,
Oct 18, 2024 Oct 18, 2024

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I was able to get the overlay to show up during an action on my copy of CS5. The overlay is hidden initially, but you can refresh it by clicking on it in tool tip at the top. 

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