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Crop/ straighten bug

Contributor ,
Feb 06, 2023 Feb 06, 2023

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I've searched for my own post on the subject, since I think I've reported it before (have a screencast of the issue in march 2020 and october 2020, but might be that I was unable to post here at the time.)

So the issue existed before, at least since 2020. Then I was using a MacPro, now a MacStudio.

 

When I try to straighten an image, I get a few pixels of transparency added in one corner. 

Screencast: This is PS 24.0.1 on OSX Montery.

 

https://www.dropbox.com/s/1c3vjo58fla94d4/crop%20bug.mp4?dl=0 

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Adobe Employee ,
Feb 06, 2023 Feb 06, 2023

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Hi @ReneDamkot thanks for the post. Curious if this issue remains if you update to Ps 24.1.1?

 

Thank you,

Cory

Thank you,
Cory

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Contributor ,
Feb 06, 2023 Feb 06, 2023

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Updated to 24.1.1.

Issue remains.

(not too surprising, since it existed since at least 2020: here a screencast I made in april '20)

https://www.dropbox.com/s/71inmvur8yc9fwd/PS%20CC%20crop%20bug.mp4?dl=0 

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Adobe Employee ,
Feb 06, 2023 Feb 06, 2023

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@ReneDamkot would it be possible for you to share a file that you see this issue with for the team to try to reproduce with? Also, what are your steps you are doing that show this, ie, open file, select layer...etc.  This will help the team to debug.

 

Thank you,

Cory

Thank you,
Cory

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Contributor ,
Feb 07, 2023 Feb 07, 2023

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Hi @CoryShubert 

 

Yeah, I can share a file. 

Not sure what triggers it, I've tried to reproduce on a new, blank file, but couldn't, but I just tried one of the client files it happend on and I consistently get the issue when I crop it (when I open it, then straighten/ crop).

 

 

 

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Adobe Employee ,
Feb 07, 2023 Feb 07, 2023

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Thanks - I couldn't reproduce with my own files, either. Hopefully the file you share with Cory lets us repro and figure out what's going on.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Feb 07, 2023 Feb 07, 2023

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@ReneDamkot, are all those steps necessary? Can we boil it down to Open the file, select a specific layer (which one?), select the crop tool, Select the straiten tool, drag vertically down at X degrees?

 

We need to find some steps that we can reproduce before we can pass it on to the team to debug.

 

Thank you,

Cory

Thank you,
Cory

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Contributor ,
Feb 08, 2023 Feb 08, 2023

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Hi @CoryShubert 

 

With the files I sent you, all I have to do is open them, select crop tool and click+drag outside the canvas or Cmd+drag inside the image to straigten them a bit (I just tried it on one).

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