Crop tool not working on photoshop 2024

[defaultgkv4cx5jjqrc]

App version 25.0.0

Mac Mini M1
MacOS Ventura 13.6

Just updated few days ago to v25 and noticed that the crop tool is not working. It lets me define the crop area but when I hit "enter" to confirm the choice the image disappears.

[Derek Cross · Accepted solution]

Try Reset Tool to see if that sorts out the issue.

[catherineh20307209]

Derek, can you please help me understand where to find this tool reset option? The image doesn't really tell me, and even the help option in PhotoShop gives me nothing. I just updated to 2025, and still have the same issue. I can only get original ratio or square. On other settings it incorrectly defaults to one of those two.

[Derek Cross]

Select the Crop tool then the crop drop down, then the gear icon and choose Reset Tool from the drop down menu.

[defaultgkv4cx5jjqrc]

It worked! Thanks very much Derek!

[Margaret3650798669d7]

try to use a different mouse

I had a problem trying to crop in 2000

installed 2024 and still had the problem

but when i tried a  mouse  i use for a different copmuter it crops fine

bought a new mouse and it also works.

no clue why

[default33c63r4iua6z]

My crop tool is not working either. I've tried to reset the crop tool and it still is not working.Any other tricks to resolve?

[c.pfaffenbichler]

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

[Greg Harbour]

Only resetting Photoshop preferences worked for me

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences