Crop tool preset won't save

[m5heath]

I just had to re-install Photoshop 2024 and it helpfully wiped all my tool presets! So now I want to re-establish them, specifically the crop tool. I had saved some presets and re-installed them and they work. But now I am trying to create some new ones. They save the preset name but when I click the preset it does nothing. Is this a bug or am I doing something wrong?

[Kevin Stohlmeyer]

@m5heath anytime I see someone having issues with presets or preferences not saving properly ususally means the account is not running as an administrator. Quit PS and go to the Photoshop.exe application. Shift+Right-Click and choose "Run as Administrator" try creating and saving a preset again and see what happens.

[m5heath]

Thanks for responding. I tried that but sadly no change to the issue. Funnily enough I just tried saving some presets for different tools and they all worked. I'm now wondering whether the crop tool presets I reinstalled have created some kind of conflict even though they themselves actually work? They were dated 2017.

[m5heath · Accepted solution]

Oh amazing! I just tried clicking around in different tools, changing the crop tool settings etc and now it's suddenly working. I must have inadvertently cleared or reset something. I just hope the functionality is maintained.

[Emmer289868681a0f]

Hi Kevin

Just wondering if there is anything to this with a student account? My whole class has to imput their crop presets each lesson, they never save once they have shut down the computer? They dont 'sign out' of photoshop,  just shut down the program, so technically they shouldnt disappear from the dropdown?

[m5heath]

No, I have the full Creative Cloud suite as it happens