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CS5 Activation Serial Number - Error?

Community Beginner ,
Apr 10, 2024 Apr 10, 2024

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tl;dr

Does anybody know why my 2 Activation Serial Number slots are simotaniously used and unused?

Any work-arounds? Any throuble shooting? Anything an Admin can reset?

I'd really REALLY REALLY like to continue to use my CS5.

 

-------------------------------

 

I purchased my Adobe Creative Suite 5 Design Premium back in 2011, and have been using it nearly every day since.

 

I've recently gotten a brand new Desktop and installed CS5. Everything was fine until I got a pop-up telling me I have used both of my Activation Serial Numbers and will need to deactivate it on one of my computers to be able to activate it on this computer. I have 2 days to do this before Photoshop stops working on the new computer.

 

I looked up what I needed to do and it said I can either deactivate them manually from the old computer or go into my account and deactivate from there. The thing is, I dont have those old computers anymore. I wasnt even aware I had to deactivate the codes before I scrapped them. It's never been an issue before? Let's try the other route. I tried getting into my old adobe account from 2011 and it said it didnt exist.

 

Next step, I reached out to the Adobe Vitrual Assistant which was of no help.
It connected me to a guy and he told me there was nothing he can do and offered me a discount on the subscription service and a 3 month free trial which was BEYOND the point.

 

Next step then, I let Adobe know how upset I was via Twitter and kinda expecting nothing to happen.

But I got a responce and the person was very helpful. They asked great questions and they found out most importantly that my Activation Serial Number still had 2 open and avalable slots to use.

Our conversation unfortunally ended there and they asked me to post my question here.

 

So, to reiterate:

Does anybody know why my 2 Activation Serial Number slots are simotaniously used and unused?

Any work-arounds? Any throuble shooting? Anything an Admin can reset?

I'd really REALLY REALLY like to continue to use my CS5.

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correct answers 1 Correct answer

Community Expert , Apr 10, 2024 Apr 10, 2024

I'm sorry to tell you that none of the pre Creative Cloud versions activation servers still work.  CS6 was added to the list fairly recently.

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Community Expert ,
Apr 10, 2024 Apr 10, 2024

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I'm sorry to tell you that none of the pre Creative Cloud versions activation servers still work.  CS6 was added to the list fairly recently.

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Community Beginner ,
Apr 12, 2024 Apr 12, 2024

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That's unfortunate.

Thank-you for the information.

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Community Expert ,
Apr 10, 2024 Apr 10, 2024

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Also go to ProDesignTools site and read the Chapter-

New activation process for legacy Adobe apps

https://prodesigntools.com/get-adobe-direct-download-links.html

 

You might still be able to Activate CS5 (listed in the linked article) , but if you don't have the old computer with CS5 installed to De-activate that installation, you might be totally out of luck. Time for a subscription maybe. @ BUY PHOTOGRAPHY PLANS 

 

 

 

 

Regards. My System: Lightroom-Classic 13.4, Photoshop 25.9.1, ACR 16.4, Lightroom 7.4, Lr-iOS 9.0.1, Bridge 14.1.1, Windows-11.

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Community Expert ,
Apr 10, 2024 Apr 10, 2024

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That's new to me Rob. Thanks

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Community Beginner ,
Apr 12, 2024 Apr 12, 2024

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Ah rip. Still having the issue, but this is cool to know.

Thank-you.

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Explorer ,
Apr 12, 2024 Apr 12, 2024

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Same thing happened to me, on the same day, with my CS5.5. Coincidence? I tried support, no help at all. They just want to sell very expensive subscriptions. 

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Community Expert ,
Apr 13, 2024 Apr 13, 2024

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Adobe Customer Support Staff can no longer offer support for adjusting activations.

TBMK Two things-

1) An installation can only be Deactivated on the computer where it is installed.

2) Re-activation can only be done as in the link- ACTIVATE LEGACY APPS 

 

Regards. My System: Lightroom-Classic 13.4, Photoshop 25.9.1, ACR 16.4, Lightroom 7.4, Lr-iOS 9.0.1, Bridge 14.1.1, Windows-11.

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Community Beginner ,
Jul 14, 2024 Jul 14, 2024

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Since I can't post a new message, I'm replying to this one. I have been paying for the Photoshop and Lightroom bundle for many, many years. However, I do have the older CS5 suite, which includes Photoshop, Illustrator, Adobe Acrobat Pro, Indesign, etc.

 

I use Illustrator to make leather patterns. Now for some crazy reason, I can't use any of these programs. I think I had installed the suite on other computers, but I don't have access to them anymore. I went to the link and deactivated all computers. Reinstalling the suite keeps coming up with the same message, that I need either a new key, or I need to deactivate one of the other computers. What? No support for customers using older software?

 

Oh by the way, I had just recently canceled my monthly subscription. Odd now that my CS5 suite no longer works. I canceled due to Adobe's privacy terms of service, and in addition to their other many unscrupulous business practices.

 

I suggest everyone get off the cloud and think about other non subscription based software, like Affinity. Theyt currently have a 6 month free trial for the entire suite, and no credit card required. It's a definite learning curve, but I'm sure I can figure out their software, and have less headaches than with Adobe. I am very disgruntled with Adobe due to their lack of support and stranglehold on their customers. I honestly hope they lose their entire base of paying customers. They have great software, however don't support nor care about their customers with legacy software. It's a real shame.

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New Here ,
Apr 24, 2024 Apr 24, 2024

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The only workaround I found is dual booting Windows 10 and windows 7. I installed on 7 an my activation worked but not on 10 or 11. It's wrong of Adobe to not let us activate cs5 on any pc.

 

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