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dalp86471676
Participant
April 11, 2018
Question

cs5 crashes when opening a pdf file.

  • April 11, 2018
  • 2 replies
  • 843 views

cs5 crashes when opening a pdf file.

    This topic has been closed for replies.

    2 replies

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    dalp86471676Author
    Participant
    April 11, 2018

    Adobe Photoshop Version: 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch]) x64

    Operating System: Windows NT

    Version: 6.2

    System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

    Physical processor count: 8

    Processor speed: 3592 MHz

    Built-in memory: 12239 MB

    Free memory: 9275 MB

    Memory available to Photoshop: 10833 MB

    Memory used by Photoshop: 60 %

    Image tile size: 128K

    Image cache levels: 4

    OpenGL Drawing: Enabled.

    OpenGL Drawing Mode: Normal

    OpenGL Allow Normal Mode: True.

    OpenGL Allow Advanced Mode: False.

    OpenGL Crash File: Not Detected.

    OpenGL Allow Old GPUs: Not Detected.

    Video Card Vendor: NVIDIA Corporation

      Video Card Renderer: GeForce GTX 745/PCIe/SSE2

    Using latest update of Win 10.

    CS5 works with all other pdf files except a reciently recieved set of files from an insurance Co.

    Akash Sharma
    Akash Sharma
    Legend
    April 11, 2018

    Please update Photoshop Cs5 to the latest version. Refer Photoshop CS5.1, CS5 security update

    ~Akash

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    April 11, 2018

    PS was updated and that was needed, but it did not solve the problem. With PS OK, I.m assuming that something was done to the pdf file.

    Thanks again


    Try opening the PDF this way:

    1. Right-click the PDF, then choose Open with >> PhotoShop. or,
    2. With PhotoShop open, drag-drop the PDF from the Finder window to the PhotoShop window.
    Akash Sharma
    Akash Sharma
    Legend
    April 11, 2018

    Hi dalp86471676,

    Sorry that Photoshop CS5 is crashing while opening a PDF file.

    We'd need some more detail to suggest you some troubleshooting steps to work this issue.

    • Which operating system are you using?
    • Does the app crashes with other file formats or while opening other PDF's?
    • Which exact version of Photoshop CS5 are you using? You may post the Help>>System info report from Photoshop here.

    Regards,

    Akash

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