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CS5 keeps freezing

New Here ,
Jan 30, 2025 Jan 30, 2025

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I want to talk with a real person without having to have a plan. I have an older version of photoshop and I deserve the respect of being able to speak to someone regards to the product I spent money on.  Yes I know that it is old and well outdated but I should not be ignored for not paying for a plan or subscription.

 

for the last 3 days I have been having issues with my CS5 freezing.  I was able to still use some aspects of the program but then when I clicked to use text, it would freeze.  It has now started to not work with anything.  I can open a file or a new project but then it freezes and I cant do anything with it.

 

I have restarted my computer several times and I have also uninstalled it and then reinstalled it.

 

Any help would be greatly appriciated.

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Adobe
Community Expert ,
Jan 31, 2025 Jan 31, 2025

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What operating system are you using?

 

I would reset the Photoshop CS5 preferences and see if that fixes the problem:

where it says Using a keyboard shortcut

https://helpx.adobe.com/photoshop/using/preferences.html

 

reset.png

 

 

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