CS5 "Locked"

[Guest]

Well, CS5 is not treating me well, so far. When I go to to Workspaces/New in CS5 and when I quit , I get a message like this:

"Could not save Preferences because the file is locked or you do not have the necessary access privileges. Use the ‘Get Info’ command in the Finder to unlock the file or change permissions on the file or enclosing folders."

And then it crashes.

Wassup?

HW

[denisimo1]

Thanks for the link to the adobe CS5Utility Jeffrey, that seems to have resolved the problem of having to force quit PS CS5 Extended. I had set the read/write permissions for the CS5ServiceManager Folder earlier to unlock CS5 so hopefully I am now home free. Thanks again.

Denis

[J453]

Excellent. Thanks for the feedback. Sorry you had this problem.

[denisimo1]

Amy. Snow Leopard 10.6.4 Combo update is now available on Apple website /Downloads, that might help as Apple have been collecting data on problems with PS CS5 ever since the release. I am just downloading it now although it's going to take  + 4 hours as my connection aint that fast at this time of day. I will let you know if there is any improvement after the updat is installed.

Regards Denis

[dloera]

I finally got my type tool to work as it would take three minutes to type anything, now thanks to your replies its fine. but I cant change my my workspace its only on essentials? when I try click Design, photography or Painting I get this error? :

"Could not apply the workspace because the file is locked or you do not have the necessary access privileges. Use the ‘Get Info’ command in the Finder to unlock the file or change permissions on the file or enclosing folders."

I purchased the Master collection cs5 as a download and i have a  mac tower  quad core/ 8 gigs of ram, OS 10.5.8

Help

Thanks!

[Chris Cox]

The error message tells you what the problem is, and how to solve it.

So what is your question?

[dloera]

thanks for the quick responce, my question is: What file is it talking about?

Daniel

[dloera]

Chris, I went to the folder Users/DLoera/Library/Preferences/Adobe photoshop cs5 settings. that i had went to earlier and  assigned myself the owner, BUT this time I left it unlocked? and it worked; I can now access all the different workspaces;0) that Error message really wasn't very helpful though.

Do I have to do this to the entire master collection?

I appreciate your help, Thanks!

Daniel

[ggrieble]

Dloera,

Start up the "Console" Program in the Utilities Folder. It shows error logs and usually provides adequate information to trace a problem.

[dloera]

now that i left it unlocked my type tool is Slow again. I locked it back down and it's still  typing very very slow?

back to CS4 for now, less head ache.

Daniel

[RobertTarabella]

Chris Cox wrote:

The error message tells you what the problem is, and how to solve it.

So what is your question?

That's an error message only a programmer could love. I wouldn't agree that it does anything except confuse the user. It doesn't tell the user where to find the file with the problem, the name of the file, or how to fix the problem. You guys can do better than this.

[peeweesarah]

The fix is spelled out in Post 17!

[skarmanami]

so who can say me when the new 'fixed' installer or update will be available for download?

[luvgop]

Can't thank you enough, Rob Rockaway, for solving this issue for me.  I just installed CS5 upgrade last week and this issue was driving me nuts.  Tried everything I could think of from trashing the prefs to repairing the permissions on my harddrive.  Nothing worked 'til I came across your solution of fixing the permissions on the Settings Folder. 

[RobertTarabella]

You're welcome. Thanks for the kind words.

[rfranssen]

Wow, here we go again. How can Adobe create an installer that doesn't get tested to repair or create the correct permissions for the only user of the computer? How does this get past quality control? Is this just because it's a Mac? This was not the case with CS4 so why is it here for the 'next generation?' Bad implementation Adobe.

Fix permissions on preferences in the User library to repair this for Photoshop. Similar issues with other applications in CS5. Take care...

[IT_at_Go_East]

I recently received DVDs as well as the digital download for CS5 Standard Edition and both of them write all the files with all the wrong permissions. I'm not going to go through and manually fix all the permissions when I do 18 installations company-wide. When will there be a proper installer?

Thanks.

[luvgop]

It really should work right out of the box . . .but Adobe's fix may be awhile coming and Rob Rockaway's fix was quick and easy.  Might give it a try when you tire of waiting . . .

[cambriaone]

I had the same problem, after reading a few dozen solutions I tried another angle. I realized I had changed my extensions. At first no problem, restarted and worked with the program all day yesterday. This morning would not open. Went into extension manager, removed the new extension and all is well. May not be everone's solution, but worked for me.