CS6 activation

[lanef73]

I have a legit Photoshop CS6. My PC got hit by a virus, the whole screen went white, and I had to reinstall Windows 10 and all my applications, but now CS6 is not letting me activate, tellling me that it is already in used in max allowed PC, which is not true. It was on my son's laptop and my same pc. My son has deactivated his. Now it is not activated on any any other device at all and I can't activate it on my same PC that it was on  a few days ago.

[creative explorer]

@lanef73, that stinks when your legitimate Photoshop CS6 license isn't activating after a system reinstallation, especially when it was previously working on the same PC and your son's laptop has been deactivated! This "max allowed PCs" message indicates that Adobe's activation servers still believe your license is active on more devices than permitted, even if it's not actually in use. This commonly happens after a system crash or reinstallation because the software wasn't properly deactivated before the operating system was wiped, leaving a "ghost" activation on Adobe's records.  

As you know, Adobe's business model has shifted entirely to Creative Cloud subscriptions. Photoshop CS6 reached its official "end-of-life" quite some time ago; its activation servers have changed over time, and Adobe no longer actively support these versions in the same way as their Creative Cloud subscription models. This means the infrastructure (like activation servers) supporting them might be maintained with less priority or can encounter issues due to aging technology or compatibility problems with newer operating systems and internet security protocols. 

Chances are, you might be out of luck. Sorry to be the bearing of bad news

[AxelMatt]

I think you've only chance. It seems the deactivation of the Photoshop installation of your son's laptop went wrong.

If possible install Photoshop on this laptop and take a look if it's works. Then goto Help - Deactivate.

Then try to activate your installation on the Windows 11 PC.

If this fails, unfortunately you are out of luck. Adobe has stop the support for CS-CS6 products, but  CS5 and CS6 can still be activated and deactivated. But it isn't possible that the support can reset the activation counter anymore. 

[lanef73]

Thanks for your response. They are blocking the activation on my pc on false premises. Their pop-up message says, the application is already active on 2 devices?  A big lie. My son has deactivated his on his old laptop the proper way, he is not using it anymore as he has moved to subscription over a year ago. My PC screen went white, a virus hit my machine. I have plugged it to another monitor, same issue, so the monitor is perfect. I have called the customer service people twice, I even asked one of them, can you tell me how would you deactivate an application on a PC that got hit by a virus and no program could be opened? He did not answer. According to their message, I can reactivate, but the reality is their system blocks you with a big lie. My son rang them today and they finally admitted that now there is only one device with activation, kind of must be my same PC before the virus. So, what was the big lie about the application was already active on 2 devices?  And the licence is for two devices anyway. Communication with them is like climbing MT Everest.

[lanef73]

Sorry pardon my typo, I mean on "false pretences" not premises.