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cuando abro el Photoshop 2021 se queda pegado

New Here ,
Jun 04, 2021 Jun 04, 2021

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Captura de Pantalla 2021-06-04 a la(s) 14.47.39.png

Estoy pagando mi licencia y necesito que me ayuden a solucionar el problema, tengo un MACBOOK PRO 2020 y un mac oS Big sur

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Mac, Problem or error

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Adobe Employee ,
Jun 04, 2021 Jun 04, 2021

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Hi,

 

We're sorry about the trouble with Photoshop 22.4.1 on your MacBook Pro. It appears that you are working on macOS 11.2.2. Is that right? If yes, please try updating macOS to the latest version to check if that helps. Also, would you mind confirming if your Macbook is the M1 version or is it an Intel model? Have you tried re-installing Photoshop to check if that helps? If not, please try that & let us know if it helps.

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Regards,

Nikunj

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