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Cursor posiition not showing in rulers

Community Beginner ,
Jan 11, 2023 Jan 11, 2023

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I updated to v23.5.3 the other day and I have lost my cursor position in rulers. I can see an update v24.1 in my Creative Cloud desktop but for some reason this is marked 'Not Compatible!'
Any idea how to solve this? 

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correct answers 1 Correct answer

Community Beginner , Jan 15, 2023 Jan 15, 2023
Hi Kevin
I solved it. Problem was with Windows not updating to Ver 21H2. Found a
couple of errors on chkdsk but Windows still wouldn't update. Eventually
ended up doing a manual update with the Windows Media Creation Tool. After
that Photoshop V24 loaded without a problem.

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Community Expert ,
Jan 11, 2023 Jan 11, 2023

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Try one of these solutions:
- Activate "Deactivate Native Canvas" option from Edit> Preferences> Technology Previews
- Deactivate "Use Graphic Processor" option from Edit> Preferences> Performance

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Community Beginner ,
Jan 12, 2023 Jan 12, 2023

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Hi Omar
Thank you very much for this. Cursor now showing. After a little
experimenting it seems I can leave the graphic processor on but did need to
activate 'Deactivate Native Canvas'
Most grateful to you
Dave Shepherd

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Community Expert ,
Jan 12, 2023 Jan 12, 2023

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Your problem is still exist?

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Community Expert ,
Jan 12, 2023 Jan 12, 2023

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Hi @davids24527070 go to Photoshop Help Menu/System Info and copy/paste the details here.

That will help narrow down the "not compatible" message you are getting for the updates.

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Community Beginner ,
Jan 15, 2023 Jan 15, 2023

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Hi Kevin
I solved it. Problem was with Windows not updating to Ver 21H2. Found a
couple of errors on chkdsk but Windows still wouldn't update. Eventually
ended up doing a manual update with the Windows Media Creation Tool. After
that Photoshop V24 loaded without a problem.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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