Customer Service

[ericz61806788]

Where can I get help with an error?

I've tried the chat several times and nothing happens.

I was given an email and someone called but nothing happens.

Does Adobe have some type of customer service?

[Kevin Stohlmeyer]

Hi @ericz61806788 what specific error are you getting? We can help assist you here.

[ericz61806788]

[cid:44d92a1f-edf1-499c-a973-52051c9c43d9]

[image]

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

[Kevin Stohlmeyer]

Hi @ericz61806788 thats not a specific error code and your image attachment did not come through. You cant send via an email attachments.

[ericz61806788]

We're sorry
Something went wrong. We're working on the problem. Please try again later.

[image]

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

[Kevin Stohlmeyer]

@ericz61806788 what are you trying to do when you get this error?

[jane-e]

@ericz61806788 

The forum software removes attachments sent by email. Use the Insert Image button in a Reply window in this thread.

Jane

[jane-e]

I've tried the chat several times and nothing happens.

I was given an email and someone called but nothing happens.

By @ericz61806788

Just checking because this sentence is worrisome:

if someone sent you a PM and asked you to email them, then it was not Adobe Customer Care. It was a scammer. 

~ Jane