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Die neuralfilter Porträts melden keine Gesichter erkannt

Explorer ,
Mar 27, 2023 Mar 27, 2023

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Obwohl ich ein eindeutiges Porträt als einziges auf dem Bild habe, das sehr gut zu erkennen ist, melden mir die Neuralfilter immer den Fehler: Auf diesem Bild wurden keine Gesichter erkannt.

Alle übrigen Neuralfilter funktionieren einwandfrei.

Liegt das möglicherweise an WIN 11 ??

Ich bitte um Hilfe hierzu.

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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Hi @karl-heinzm70253132 can you supply screen shots of the image including the color space/bit depth and the neural filter window showing the failure? Does the error only happen on one image or multiple?

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Explorer ,
Mar 27, 2023 Mar 27, 2023

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The filters worked a long time ago. But I don't remember if it was still under Win10 or already under WIN 11.
There are always problems with the connection to the cloud.
Whether it's one face or multiple faces, the error message comes up for any image with faces.

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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Hi @karl-heinzm70253132 you posted the same screenshot twice however you state that "there are always problems with the connection to the cloud" - are you on a stable/fast internet connection? If you are having issues connecting to the cloud, this will affect certain Neural filters that require cloud processing. 

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Explorer ,
Mar 30, 2023 Mar 30, 2023

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Ich habe eine stabile Internetverbindung . Einige Neuralfilter funktionieren ja auch. Die Verbindung zur CC ist ebenso stabil, eine Deinstallation und Neuinstallation über die CC habe ich auch schon probiert. Was ebenfalls nicht funktioniert ist die automatische Hintergrundentfernung und die Motivfreistellung.

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Community Expert ,
Mar 30, 2023 Mar 30, 2023

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HI @karl-heinzm70253132 Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. 

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