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1

Difficulty Accessing Cloud Documents

New Here ,
Oct 22, 2023 Oct 22, 2023

Mac - Intel i9; Sonoma 14.0

Adobe Photoshop 25.0.0

 

I'm having trouble opening files saved in my cloud documents, or saving new files to my cloud documents.

 

When saving a file, I click "Save As," change the format to Photoshop and then click "Save to cloud documents." Historically what happened next was the cloud document GUI would pop up with thumbnails of my last saved cloud documents in descending order and I could save the file there. When I click "Save to cloud documents" now, Photoshop just reloads the standard save screen where I can save the file locally to my Mac.

 

When attempting to open a file from my cloud documents, I'll click Open and then "Open cloud documents" and Photoshop just reloads the standard Open window where I can access files saved locally.

 

When I open Creative Cloud I can still see all of the files in the "Files" sidebar but I cant open or save anything to it from Photoshop.

 

I think this happened intermittently before upgrading to Sonoma, but after upgrading to Sonoma it happens 95% of the time. I've tried logging out of Creative Cloud and logging back in, and I've re-installed Photoshop - no change.

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