Direct X 12

[davids02011959]

When i open photoshop i get the message Direct X 11 installed Direct X 12 required (Capture 1)

Checking my computer it says Direct X 12 is installed (Capture 2,  Capture 3 and Dx Diag)

I have also attached a copy of the Dell Spec (Dell) in case there is another graphics card ? installed which is Direct X 12 which is being overrulled by the NVidia card ?

Anyone any ideas what is happening ? and how do i correct it ?

I presume this is why the reflection removal does not work

[Ged_Traynor · Accepted solution]

@davids02011959 the GTX 750ti only has a feature level of 11.0, Photoshop requires a GPU with a feature level of 12.0 and above

https://helpx.adobe.com/ie/photoshop/system-requirements.html

If you click on the display tab for the DirectX diagnostic tool, it will tell you the feature level

https://www.techpowerup.com/gpu-specs/geforce-gtx-750-ti.c2548

[davids02011959]

Hi Ged thanks for that.

I checked my laptop and found it to be feature 12 so i have tried on my laptop

I now get a message that camera raw requires gpu acceleration?

is this something i have to switch on ?

I have attached the relevant data from my laptop

Dave

[ExUSA]

Both of your computers are underpowered for using Photoshop. Adobe has been relying more and more on modern video cards and dropping support for older models.

Your best bet is going to be upgrading to a newer computer, which would also be able to run Windows 11. Microsoft is ending support for Windows 10 in October and will no longer be providing free feature and security updates.

[davescm]

@davids02011959 

Try following the steps in this help page to see if you can eneble the GPU in camera raw.
https://helpx.adobe.com/uk/camera-raw/kb/acr-gpu-faq.html

Dave

[Ged_Traynor · Accepted solution]

The feature level showing in your screenshot is for the Intel 520 GPU, which uses shared memory, as I mentioned the GTX 750ti only has a feature level of 11.0

[D Fosse]

DirectX 12 is a set of APIs, application programming interfaces. Your GPU supports that.

DirectX feature level is something else. It's a measure of the GPU's actual capabilities, what it can do.

In other words, while your GPU "speaks the language", it cannot actually execute all the required functions.