Directx - VRAM error

New Here ,
Jul 05, 2022 Jul 05, 2022

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Hi. https://prnt.sc/Qr7kdhRXG31P as in the screenshot photoshop opens an error pop-up screen. We have nvıdia geforce 8400 GS display card on our device. Is this compatible with Photoshop system requires. Can you help? What should we do? Thank you.

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Adobe Community Professional ,
Jul 05, 2022 Jul 05, 2022

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Hi

I'm afraid your GPU is well below the system requirements for Photoshop

https://helpx.adobe.com/ie/photoshop/system-requirements.html

You need a GPU with a minimum of 1.5 GB of VRAM, your GPU only has 256 MB, also the GPU needs to support DirectX 12

https://www.techpowerup.com/gpu-specs/geforce-8400-gs.c205

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