Disco de trabalho não reconhecido

New Here ,
Feb 03, 2022 Feb 03, 2022

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Tenho um disco secundário SSD, que inexplicavelmente parou de aparecer. Alguem já teve esse problema? Ele esta funcionando normalmente para outras coisas, exceto no Photoshop.

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Adobe Employee ,
Feb 04, 2022 Feb 04, 2022

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind sharing the version of Photoshop you're using along with the version of Windows you're working on? Are you trying to use the drive as an alternate Scratch disk? Which format is the drive in? Did you start experiencing this issue after an update to Photoshop or to Windows?

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
Feb 18, 2022 Feb 18, 2022

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Olá Nikunj

Uso o windows 10 versão 21H2. Minha versão do Photoshop é 22.5.5 o disco alternativo não reconhecido é um SSD, o qual funciona normalmente, com exceção do Photoshop

Luiz5D5E_0-1645226030952.pngLuiz5D5E_1-1645226075277.pngLuiz5D5E_2-1645226126809.png

 

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New Here ,
Feb 22, 2022 Feb 22, 2022

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Olá! Qual o prazo para resposta?

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Adobe Employee ,
Feb 23, 2022 Feb 23, 2022

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Is Photoshop not recognizing the images on the drive when you try to open them or are you not able to use the drive as a scratch disk? Did you try resetting the Preferences of Photoshop to check if that makes a difference? If not, please try that & let us know if it helps.

 

Also, please try updating Photoshop to the latest version (22.5.6) to check if you continue to experience the issue.

 

Regards,

Nikunj

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New Here ,
Feb 24, 2022 Feb 24, 2022

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Atualizei para a versão 22.5.6 , contudo não reconhece meu drive SSD como um "scratch disk". O problema continua... 

 

Luiz5D5E_0-1645701466306.pngLuiz5D5E_1-1645701523903.png

 

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Adobe Employee ,
Feb 24, 2022 Feb 24, 2022

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Have you tried to re-format the drive to check if that makes a difference?

 

You can also try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

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New Here ,
Mar 11, 2022 Mar 11, 2022

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Apos retirar o disco do PC, consegui formata-lo em outra maquina e instalei novamente. Agora esta funcionando. Grato

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New Here ,
May 06, 2022 May 06, 2022

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Também estou com o mesmo problema!

 

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New Here ,
May 06, 2022 May 06, 2022

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tudo que tentei não funcionou, ai tive que formatar meu ssd.

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