• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

Document Window Disappears After Opening

Community Beginner ,
Feb 17, 2024 Feb 17, 2024

Copy link to clipboard

Copied

I'm running Photoshop 25.4.0 on Macbook Pro Sonoma 14.2.1. When I open a photo (jpeg or other), I can not see the image in the document window. I can see the thumbnail in the layers panels, with any layers if there are any, but nothing in the work area. Occasionally, the image appears when first opened, but it is in a jigjaw type order and once I click anywhere, it dissappears. This is a new problem. It has left my Photoshop completely unusable. Has anyone else had this issue and if so, do you know how to fix it? Is this a known bug? I can't find anything on it. Thanks so much. 

TOPICS
macOS

Views

173

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Feb 17, 2024 Feb 17, 2024

Copy link to clipboard

Copied

Go to Photoshop 2024>Settings>Technology Previews and check Deactivate Native Canvas, then

restart photoshop and see if that makes any difference.

 

tep.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 18, 2024 Feb 18, 2024

Copy link to clipboard

Copied

Thank you so much! Yes, this corrected it. It's not a one-time fix. I keep having to do it as I open new documents, but it works. Thanks, again.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 18, 2024 Feb 18, 2024

Copy link to clipboard

Copied

If you check Deactivate Native Canvas and restart Photoshop, the setting doesn't stick?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 18, 2024 Feb 18, 2024

Copy link to clipboard

Copied

LATEST

At first it did, for the several files, but then it went back.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines