Download from "Your Files" from Creative Cloud

[Jeff Van Syckle]

I'm going to try once more toget a straight-forward answer to this question:

I'm running out of storage space on Creative Cloud. I cannot afford the fee charged to expand my storage. How can I download my files to my computer so I can delete them from Craetive Cloud and free up space? Can I really only download one file at a time? And lastly, I've been paying for my subscription for many years; don't my files belong to me?

Thanks for any help or information anyone can provide!

[Stephen Marsh · Accepted solution]

@Jeff Van Syckle – In the Creative Cloud app, select multiple files (Ctrl/Cmd or Shift clicking) as shown below and select download:

Double-check that the downloaded files open in Photoshop correctly before deleting from the cloud.

[Jeff Van Syckle]

Thank you VERY much!! I have searched for help on this and asked this question multiple times nd never seemed to get a straight answer. I seemed to keep getting back to the idea of what's saved and no longer saved on my computer in the Creative Cloud folder and when that stopped being used. 
So, I thank you again. I'll try this out. 
P.S. No one said my files didn't belong to me, I was just having a hard time figuring out how to get them all on my MacBook. 

[Stephen Marsh]

@Jeff Van Syckle – You're welcome. So how did you get on with your multiple selected file download?

[Jeff Van Syckle]

Well, I've been grading papers - end of semester - so I finally just got around to trying this. But, I do not get the option to download as your image shows, instead I get this:

So, no option to download. 

Jeff Van Syckle

[Stephen Marsh]

Don't right-click, use the 3 dots icon ... under the trash as highlighted in my screenshot.

[Jeff Van Syckle]

Geez ... I've been reading too many papers. Completely ignored your highlighted 3 dots!

Thanks! I'll try again. 

[Jeff Van Syckle]

It seems as though some download and for others I receive an "export failed" message. I'll keep at it though.

Thanks.

[Stephen Marsh]

It seems as though some download and for others I receive an "export failed" message. I'll keep at it though.

Thanks.

By @Jeff Van Syckle

Perhaps try the "make available offline always" option and or just download manually one at a time for the problem files and test that they open correctly before deleting from the cloud.

[Jeff Van Syckle]

Just curious as I continue to slowly download and delete files.

Do you have any idea why some files produce the error message? It seems to happen with almost every small (4-5 files) I try to download. Usually one will receive the wrror and won't even download manually. They can, however, be opened in Photoshop and saved that way.

Thanks! It's just bugging me.

Jeff

[Stephen Marsh]

... don't my files belong to me?

By @Jeff Van Syckle

Who said that they didn't?

[social_Enchantment5CB5]

They are going to make this impossible for you.  They've removed the option to map a local drive to Creative Cloud, they've elimianted Creative Cloud Sync, and they've now limited the desktop app to downloading ten files at a time.  I've got 50,000 files in my cloud instance, so I only need to select ten files at a time five thousand times to get away from them.