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1

Downloaded Jpegs Opening Purple In Photoshop

Community Beginner ,
Apr 15, 2025 Apr 15, 2025

My system: Mac Ventura 13.7.1 / Photoshop Beta 26.6.0

Colleagues system: Windows 10 / Photoshop 26.5.0

 

My colleague and I over the last week or so have found that some Jpegs given to us to work with are opening with a strange purple, liney hue. We're both experiencing the issue with the same files, but don't know what it is that's causing it or how to remedy it. This is probably the 4th Jpeg image this week we've had this issue with, so it's not limited to this file.

 

Screenshot 2025-04-16 at 4.24.40 PM.png

 

I found an identical thread here from 2021.

 

It doesn't happen with all images, and the affected images look normal in the file picker thumbnails.

 

Screenshot 2025-04-16 at 4.38.59 PM.png

 

I tried the top solution in the old thread, changing the Camera Raw settings so it auto loads it, but that gives me an error, so I reverted those settings. 

 

Screenshot 2025-04-16 at 4.27.16 PM.png

 

Currently, we're screenshotting previews of the images as low res placeholders but need to fix this to finish the projects properly.

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macOS , Windows
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Adobe
Adobe Employee ,
Apr 16, 2025 Apr 16, 2025
LATEST

Hey, @DhallNash. Welcome to the Photoshop Community. I'll need more info to help you figure this out. 

 

What is the source of these images? The team is investigating a recent behavior with images downloaded from the internet, such as Facebook: https://adobe.ly/3Epfbju

 

Additionally, I've also seen a few reports with a similar distortion pattern with horizontal lines reported here:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/opening-old-amp-new-jpegs-distort-in-...

 

https://adobe.ly/4jF4wjP

 

Could you share a few sample images that appear as corrupted with me via direct message? Upload a few sample images to any cloud file-sharing service & share a public link with me. 

 

Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

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