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Drag- Drop of image crashes Photoshop (macOS)

Community Beginner ,
Sep 08, 2022 Sep 08, 2022

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hi,

I dont know what coasing that, but dragging omage from the libreray ( licened by adobe stock ) crash the app, also dragging high res image from finder to photoshop cuase it to crash, vector files doesnt, any solution ? Im using photoshop on mackbook pro m1 max 



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Adobe Employee ,
Sep 08, 2022 Sep 08, 2022

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Hi there,

 

Thanks for reaching out. 

Could you please share the version of Photoshop (Help > About Photoshop) and the macOS version on your computer?

Since when are you noticing this? Can you check if this is happening with RAW files? 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences.

Please back up your settings prior to resetting the preferences.

You can check https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences.

 

Let us know how it goes.

 

Thanks! 

Ranjisha

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Community Beginner ,
Sep 08, 2022 Sep 08, 2022

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yes RAW file make it crach, even when I go to photoshop -> preferences -> Camera Raw it crash 

 

Im using mac os 12.5.1 - photoshop 23..5.0 

 

LIONXq8_0-1662659581073.png

I tried :

Preferences > Performance... and uncheck Multithreaded Compositing - STILL CRASH

Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing - STILL CRASH

Option+Command+Shift (Mac OS) - STILL CRASH

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Community Expert ,
Sep 08, 2022 Sep 08, 2022

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Try logging into another account (you may need to make one), still crashing? 
Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 
You might want to try running a free utility like Onyx: still crashing? 
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Sep 08, 2022 Sep 08, 2022

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in new user, every thing works fine !! how to fix it on my user ?

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Community Beginner ,
Sep 08, 2022 Sep 08, 2022

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hanks for the hint, I run clenmymac x and run severial cleaning and pemoving cach logs etc, it works now 

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Community Beginner ,
Sep 08, 2022 Sep 08, 2022

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*thanks for your hint to check it on new user 

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Community Expert ,
Sep 08, 2022 Sep 08, 2022

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LATEST

@LIONXq8 wrote:

in new user, every thing works fine !! how to fix it on my user ?

 


So here's the tough part. Since it doesn't crash as a new user, there is a conflict with something in the original (Admin?) user that is making it crash. The hard part is figuring out what that is. The first task is to disable all auto log in items in Users and Groups>Login Items in your System preferences. You can make a screen capture or jot down what each item is, disable, restart and try Photoshop again. If it doesn't crash, you can add one or more items, restart and try again. At some point, you may find which item is at issue. It isn't easy but that's really the fix unless you do a clean install of the OS which might be more work. 

The bottom line is, that something in your user account is conflicting with Photoshop. Gotta find out what that item is. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Expert ,
Sep 08, 2022 Sep 08, 2022

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When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

 

If that doesn't fix the issue:
Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
Still crashing? 
Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?  

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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