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Driver_power_state_failure

New Here ,
Jan 02, 2017 Jan 02, 2017

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hi, i want ask you a simple question, the adobe programs like Photoshop are supported by the graphic card Nvidia Geforce gtx 950m?

Because when i use photoshop appears error driver power state failure So i supposed that is a problem of a graphic card, and maybe my card is not enough powerful. My pc is Asus N551JX.Someone has my same problem?Thanks

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correct answers 1 Correct answer

People's Champ , Jan 18, 2017 Jan 18, 2017

That is a ASUS system driver.

You need to go to the website and download any updates that are available for the driver.

Matter of fact while you are visiting the site you might want to make sure all your ASUS drivers are up to date.

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LEGEND ,
Jan 02, 2017 Jan 02, 2017

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Supply pertinent information for quicker answers

The more information you supply about your situation, the better equipped other community members will be to answer.

Consider including the following in your question:

Adobe product and version number

Operating system and version number

The full text of any error message(s)

What you were doing when the problem occurred

Screenshots of the problem

Computer hardware, such as CPU; GPU; amount of RAM; etc.

JJMack

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New Here ,
Jan 03, 2017 Jan 03, 2017

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you're right, sorry

I use the last version of Photoshop cc 2017

i have windows 8.1 64 bit

Error when i use photshop : blu screen with driver_power_state_failure

The blu screen appears while i start to work with photoshop, when i use some havier function.

ram 8 gb Cpu @ 2.60GHz 2.59 Ghz

I have 2 graphic card : intel hd graphics 4600 , Nvidia Geforce gtx 950 m (GPU Boost 2.0)

i Don't know why the default graphic card is intel, i try with both using photoshop, but in both cases appears the blue screen.

Thans for the advice

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LEGEND ,
Jan 03, 2017 Jan 03, 2017

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Photoshop has problems on machine the has more than one type of GPU. See if you can use the Nvidia Control Panel to set your Geforce as the preferred GPU for Photoshop.  That control panel has settings like that for machines the have multiple GPU.

JJMack

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New Here ,
Jan 03, 2017 Jan 03, 2017

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i change settings from nvidia control panel to set geforce for photoshop but the bluscreen appears anyway . So my doubt is that this graphic card is not compatible with potoshop, or maybe is a problem of the driver.

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People's Champ ,
Jan 03, 2017 Jan 03, 2017

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Go to control panel/administrative tools/event viewer/windows logs/application

and find the PS crash report. Select it and then on the right select "copy as text"

Post the report here.

Chances are its a nvlddmkm.sys driver error.

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New Here ,
Jan 03, 2017 Jan 03, 2017

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i don't find ps crash report, i send you a screenshot of the events during the moment of the bluscreen error. (sorry something is in italian)Cattura di schermata (51).png

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LEGEND ,
Jan 03, 2017 Jan 03, 2017

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Your getting a Blue screen error what exact information is one that blue screen.  Yoy have two GPU one your windows 8.1 64bit machine.  Which two display drivers do you have installed.

the latest Inteh 4600 one seems to be

Intel® Graphics Driver for Windows 7*/8.1* [15.36]

  • Date: 13-May-2016
  • Version: 15.36.31.4414 (Latest)
  • OS: Windows 7, 32-bit*, Windows 7, 64-bit*, Windows 8.1, 32-bit*, Windows 8.1, 64-bit*

the latest Nvidia seems to be 12/14/2016 version

Version:376.33  WHQL
Release Date:2016.12.14
Operating System:Windows 7 64-bit, Windows 8.1 64-bit, Windows 8 64-bit
Language:English (US)
File Size:369.58 MB
download

RELEASE HIGHLIGHTS

SUPPORTED PRODUCTS

ADDITIONAL INFORMATION

GeForce 10 Series (Notebooks):

GeForce GTX 1080, GeForce GTX 1070, GeForce GTX 1060

GeForce 900M Series (Notebooks):

GeForce GTX 980, GeForce GTX 980M, GeForce GTX 970M, GeForce GTX 965M, GeForce GTX 960M, GeForce GTX 950M, GeForce 945M, GeForce 940MX, GeForce 930MX, GeForce 920MX, GeForce 940M, GeForce 930M, GeForce 920M, GeForce 910M

JJMack

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New Here ,
Jan 03, 2017 Jan 03, 2017

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i have restored the basic version of nvidia driver because the latest version gave me more problems, so nvidia i a have version 9.18.13.4505, and intel i have version 10.18.14.4062.

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LEGEND ,
Jan 03, 2017 Jan 03, 2017

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saran75654296 wrote:

i have restored the basic version of nvidia driver because the latest version gave me more problems, so nvidia i a have version 9.18.13.4505, and intel i have version 10.18.14.4062.

Where are you gettint thoes old drivers?

the Nvidia Drivers I see listed  have version numbers like 3xx.xx and only 2016  drivers are listed.

The intel HD 4600 drivers have version numbers 15.xx.xx.xxxx 2015 through 2016

?????????????????????????????????????

NVIDIA Driver Downloads - Advanced Search

NameVersionRelease Date
GeForce Game Ready Driver WHQL376.33December 14, 2016
GeForce Game Ready Driver WHQL376.19December 5, 2016
GeForce Game Ready Driver WHQL376.09November 28, 2016
GeForce Game Ready Driver WHQL375.95November 18, 2016
GeForce Game Ready Driver WHQL375.70October 28, 2016
GeForce Game Ready Driver WHQL375.63October 23, 2016
GeForce Game Ready Driver WHQL373.06October 6, 2016
GeForce Game Ready Driver WHQL372.90September 21, 2016
GeForce Game Ready Driver WHQL372.70August 30, 2016
GeForce Game Ready Driver WHQL372.54August 15, 2016
GeForce Game Ready Driver WHQL368.81July 14, 2016
GeForce Game Ready Driver WHQL368.69July 6, 2016
GeForce Game Ready Driver WHQL368.39June 7, 2016
GeForce Game Ready Driver WHQL368.22May 23, 2016
GeForce Game Ready Driver WHQL365.19May 13, 2016
GeForce Game Ready Driver WHQL365.10May 2, 2016
GeForce Game Ready Driver WHQL364.72March 28, 2016
GeForce Game Ready Driver WHQL364.51March 8, 2016
GeForce Game Ready Driver WHQL362.00March 1, 2016
GeForce Game Ready Driver WHQL361.91February 15, 2016

The intel HD 4600 Downloads for Intel® HD Graphics 4600

JJMack

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People's Champ ,
Jan 03, 2017 Jan 03, 2017

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Go to control panel/administrative tools/event viewer/windows logs/system

and see if there is a crash log.

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New Here ,
Jan 03, 2017 Jan 03, 2017

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There isn't crash log, there is an error bug check and an error eventlog, i dont't know if it's considerable.

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People's Champ ,
Jan 03, 2017 Jan 03, 2017

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can you post a screen shot?

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Guest
Jan 18, 2017 Jan 18, 2017

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Cattura di schermata (60).png

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People's Champ ,
Jan 18, 2017 Jan 18, 2017

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That is a ASUS system driver.

You need to go to the website and download any updates that are available for the driver.

Matter of fact while you are visiting the site you might want to make sure all your ASUS drivers are up to date.

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Guest
Jan 31, 2017 Jan 31, 2017

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sorry with asus system driver you mean BIOS driver?

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New Here ,
Jan 22, 2023 Jan 22, 2023

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LATEST

Nombre de registro:Application
Origen: Windows Error Reporting
Fecha: 23/1/2023 00:13:58
Id. del evento:1001
Categoría de la tarea:Ninguno
Nivel: Información
Palabras clave:Clásico
Usuario: No disponible
Equipo: DESKTOP-6NFKVJE
Descripción:
Depósito con errores , tipo 0
Nombre de evento: BlueScreen
Respuesta: No disponible
Identificador de archivo .cab: 0

Firma del problema:
P1: 9f
P2: 3
P3: ffffdc8a9ca55120
P4: fffff5070f05f750
P5: ffffdc8aa012ba20
P6: 10_0_19045
P7: 0_0
P8: 768_1
P9:
P10:

Archivos adjuntos:
\\?\C:\Windows\Minidump\012323-8015-01.dmp
\\?\C:\Windows\TEMP\WER-9531-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER573A.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER574A.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5759.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER576A.tmp.txt

Es posible que estos archivos estén disponibles aquí:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_9f_bdb211f0535761c8eb7d5d2c27963b96dcc7ea5_00000000_cab_d482e483-232c-4088-b680-57cf91a29fe4

Símbolo de análisis:
Nueva búsqueda de una solución: 0
Id. de informe: 28592ccf-e718-4179-ace2-bde1d3f57f6a
Estado del informe: 4
Depósito con algoritmo hash:
GUID de archivo .cab: 0
XML de evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-01-23T03:13:58.6131266Z" />
<EventRecordID>1881</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-6NFKVJE</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>BlueScreen</Data>
<Data>No disponible</Data>
<Data>0</Data>
<Data>9f</Data>
<Data>3</Data>
<Data>ffffdc8a9ca55120</Data>
<Data>fffff5070f05f750</Data>
<Data>ffffdc8aa012ba20</Data>
<Data>10_0_19045</Data>
<Data>0_0</Data>
<Data>768_1</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
\\?\C:\Windows\Minidump\012323-8015-01.dmp
\\?\C:\Windows\TEMP\WER-9531-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER573A.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER574A.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5759.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER576A.tmp.txt</Data>
<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_9f_bdb211f0535761c8eb7d5d2c27963b96dcc7ea5_00000000_cab_d482e483-232c-4088-b680-57cf91a29fe4</Data>
<Data>
</Data>
<Data>0</Data>
<Data>28592ccf-e718-4179-ace2-bde1d3f57f6a</Data>
<Data>4</Data>
<Data>
</Data>
<Data>0</Data>
</EventData>
</Event>

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