Duel screen set up crashes when using photoshop occasionally

[AnthonyCalcaterra]

Does anyone else experience crashing when using photoshop ? I have an imac 2020 and like once a week while using photoshop my mac just crashes casuing it to restart with error reports. I called apple and they said it sounds like a software issue. I have not been to happy about this. Its a new computer. I use 2 screens. the main goes black while the second goes green. Any ideas ?

[Akash Sharma]

Hi,

We're sorry about the experience due to Photoshop crashing with multiple displays connected.

Which exact version of Photoshop are you using & what is your OS?

Please check that your graphics card drivers are up to date and are both monitors connected to the the same graphics card, or is one connect to the discrete graphics card and the other is connected to a built-in/integrated graphics graphics card?

Would you mind telling us if the app crashes while you're working with the option to Use the Graphics processor disabled like it does when the option is enabled? If not, please try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Please let us know how it goes!

Regards,

Akash

[defaulthycsufup2doq]

I am having the same issue.  I have a iMac (Retina 5K, 27-inch, 2020) with a 3.8 GHz 8-Core Intel Core i7 processor with 

16 GB 2667 MHz DDR4 memory and AMD Radeon Pro 5500 XT 8 GB graphics card but when I hook up the Apple HDMI dual monitor adapter to my LG gaming monitor and use photoshop it will occasionally blink and basically crash the computer.  The only way to get the computer back up and running is to reboot the computer. 

This is very annoying.  Any fixes for this? 

[Mason23832646u49k]

Did anyone figure this out yet? I am having the same exact issue with the same exact computer.

[defaulthycsufup2doq]

Negative,

Have yet to hear a peep from Adobe, they either don't know or they are too incompetent to respond. This is clearly a adobe issue as no other softwares give me this issue.  I now only get to use my seconday monitor when I'm not using Photoshop... WHICH IS GREAT.... NOT!!!

[Jan5F9A]

Same issue here

[defaulthycsufup2doq]

Adobe clearly doesn't care about this issue!

[brians84680737]

I am experiencing the same issue and have yet to find a solution. I can't believe Adobe or Apple hasn't been able to release some kind of update to remedy this. 

[Jan5F9A]

My problem turned out to be my graphics card.  Got a new laptop with more memory and a better graphics card - problem sorted.

[NB, colourmanagement net]

Here are some suggestions from Adobe for GPU issues.

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management