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ecran blanc sur photoshop

New Here ,
Apr 11, 2023 Apr 11, 2023

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Bonjour à tous,

Depuis hier, je n'arrive pas à ouvrir une photo sur photoshop. Je clique sur une photo que j'ouvre avec photoshop 2023, je peux voir la vignette d'arrière plan mais l'écran de travail est tout blanc avec sur l'onglet supérieur le nom de la photo.

Et évidemment c'est quelque peu bloquant pour travailler sa photo.

Merci de l'aide que vous pourrier m'apporter.

Martine

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Adobe
Community Expert ,
Apr 11, 2023 Apr 11, 2023

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Please try to disable the option to "Use Graphics Procesor" from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

 

If you're unable to access Preferences and PhotoShop crashes before that, please go to the location C:\Program Files\Adobe\Adobe Photoshop xxxx. Then rename the Sniffer.exe to Old.Sniffer.exe and try launching Photohsop again.

 

If it helps, you can check out the steps suggested here:  https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps described here:

Preferences in Photoshop (adobe.com)

Please backup your settings before resetting the preferences. You can check:

Migrate presets, actions, and settings (adobe.com)

 

Another try it to turning on the option »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop.

 

If this doesn't help we need more informations about your system.

Which operating system do you use?

Which version of Photoshop do you use?

Please post the exact version not only phrases like "recent", "latest" and so on.

 

Is your system up-to-date? Check if there any patches and updates are available, especially for the graphic driver. 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.4 - Photoshop 25.9.1 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Community Expert ,
Apr 11, 2023 Apr 11, 2023

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@Martine29352198odc9 

The technique that has been working for others is this: 

Go to Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop

 

Jane

 

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New Here ,
Apr 16, 2023 Apr 16, 2023

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Super ! Merci beaucoup pour l'info

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New Here ,
Apr 16, 2023 Apr 16, 2023

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Bonjour, j'ai exactement le même problème. depuis la dernière mise à jour.

 

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New Here ,
Apr 16, 2023 Apr 16, 2023

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Problème résolu en désactivant le processeur graphique.

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