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Endless sign in loop when trying to download Kyle Brushes

New Here ,
Aug 18, 2021 Aug 18, 2021

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When I try and download the Kyle Brushes I get this page. So I sign on. Then it kicks me right back to this page. It is an endless loop. Does anyone else get this? I am on a coprporate "Adobe for Teams" account - but I don't think that should matter does it? I have full access to all of the other Adobe apps.. it is very bizarre. This is the page in question if anyone else wants to try it: https://www.adobe.com/products/photoshop/brushes.htmlScreen Shot 2021-08-17 at 9.30.59 PM.jpg

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macOS, Windows

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Adobe Community Professional ,
Aug 20, 2021 Aug 20, 2021

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Hi

I don't have a solution, but this is my experience

I tested the page, and it works for me. But didn't work with my other Adobe account. Double check you are login with the correct account

Best

E

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Community Beginner ,
Sep 15, 2021 Sep 15, 2021

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Has anyone a solution? I have been trying to download these brushes every day for weeks, hoping Adobe would fix this glitch. I have tried everything on every forum, from testing different browsers, ensuring I'm signed in correctly. I am a paid CC member, under my companies teams account. At one point in time, I successfull downloaded these brushes from this link a year ago. Now – nothing. An endless loop. Same screen as above. 

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Adobe Employee ,
Sep 15, 2021 Sep 15, 2021

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Have you tried in incognito mode/private browser window?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Sep 15, 2021 Sep 15, 2021

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Still doesn't work for me. Eventually I had to have an Adobe Support person download them for me and send them to me. It was ridiculous.

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Community Beginner ,
Sep 15, 2021 Sep 15, 2021

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Yes, I walked through everything with Adobe Support just now as well. They just asked me which packs I was hoping to download and I think they are going to do the same thing. It's really unfortunate.

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Adobe Community Professional ,
Sep 15, 2021 Sep 15, 2021

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LATEST

I remember we had a number of threads on this issue two or three years ago, but did not know it was happening again.  One solution from back then was to use this alternative location.  Can you let us know if it works for you?

 

https://www.adobe.com/products/photoshop/brushes.html

 

or

 

https://www.adobe.com/products/photoshop/brushes.html#!&from_ims=true&old_hash=&api=authorize

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