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Erreur Impossible d'effectuer cette opération en raison d'une erreur du programme

New Here ,
Oct 20, 2021 Oct 20, 2021

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Bonjour je n'arrive pas à résoudre ce problème malgré les étapes suivies via votre guide.

 

Voici mon message d'erreur : 

 

Photoshop Error information
Code: -1
Text: en raison d'une erreur du programme
Message: Impossible d'effectuer cette opération en raison d'une erreur du programme.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF72E725E02 base: 0x00007FF72A190000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF72CBD5D44 base: 0x00007FF72A190000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF72CBD52A9 base: 0x00007FF72A190000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF72CBD71EA base: 0x00007FF72A190000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF72B5CF5BE base: 0x00007FF72A190000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF72CBD7249 base: 0x00007FF72A190000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF72CBD5FB0 base: 0x00007FF72A190000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF72A97BEF2 base: 0x00007FF72A190000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
8 address: 0x00007FF72CC36C21 base: 0x00007FF72A190000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF72A67989B base: 0x00007FF72A190000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF72A8E2D1E base: 0x00007FF72A190000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
11 address: 0x00007FF72A66B1C5 base: 0x00007FF72A190000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF72A6812C1 base: 0x00007FF72A190000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF72A90A155 base: 0x00007FF72A190000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
14 address: 0x00007FF72A66CF1B base: 0x00007FF72A190000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF72A8CA602 base: 0x00007FF72A190000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF846F07034 base: 0x00007FF846EF0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
17 address: 0x00007FF848722651 base: 0x00007FF8486D0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

J'ai besoin de travailler rapidement s'il vous plait aidez-moi.

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correct answers 1 Correct answer

Adobe Employee , Oct 20, 2021 Oct 20, 2021

Try going to Preferences > Performance... and uncheck "Use Graphics Processor" and restart Photoshop? Do you get the same error?

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Community Expert ,
Oct 20, 2021 Oct 20, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Photoshop forum so that proper help can be offered.

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New Here ,
Oct 20, 2021 Oct 20, 2021

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Très bien merci.

 

Pouvez-vous me transférer le lien de la nouvelle discussion ?

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Community Expert ,
Oct 20, 2021 Oct 20, 2021

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You are here.

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Adobe Employee ,
Oct 20, 2021 Oct 20, 2021

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Try going to Preferences > Performance... and uncheck "Use Graphics Processor" and restart Photoshop? Do you get the same error?

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New Here ,
Oct 21, 2021 Oct 21, 2021

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Ca fonctione !!! 

Merci beaucoup.

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New Here ,
Jun 03, 2023 Jun 03, 2023

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bonjour j'ai le même probléme... J'ai fait ce que vous avez demander mais cela ne change rien.

 

Je ne peu ouvrir pas un seul fichier et je ne sais pas non plus fermer le programme. Quand je clique sur "Découvrire comment coriger" on me dirige vers une page qui dit "Désolé. nous n'avons pas trouvé cette page"

 

je ne sais pas quoi faire et c'est trés urgent pour mes étude 

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