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Error , i want add 2 photos and something broke

New Here ,
Jan 21, 2023 Jan 21, 2023

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Photoshop Error information
Code: -1
Text: произошел программный сбой
Message: Невозможно выполнить запроспроизошел программный сбой.
Stack:
Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
0 address: 0x00007FF693BC5E22 base: 0x00007FF68F3A0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF691F9B444 base: 0x00007FF68F3A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF691F9A919 base: 0x00007FF68F3A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF6913CA434 base: 0x00007FF68F3A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF6913C9EC1 base: 0x00007FF68F3A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF6913C9F61 base: 0x00007FF68F3A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF6913C9EE1 base: 0x00007FF68F3A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF6913D647D base: 0x00007FF68F3A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF691FE1A55 base: 0x00007FF68F3A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF691FE46D8 base: 0x00007FF68F3A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF691FE421B base: 0x00007FF68F3A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF691FBF0C9 base: 0x00007FF68F3A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
12 address: 0x00007FF68F9ACA69 base: 0x00007FF68F3A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF68F9ACB06 base: 0x00007FF68F3A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF68F9A0079 base: 0x00007FF68F3A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF68F9B6FD1 base: 0x00007FF68F3A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF68FC6C752 base: 0x00007FF68F3A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF68F9A2ACE base: 0x00007FF68F3A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF68FC03392 base: 0x00007FF68F3A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FF99ADE7614 base: 0x00007FF99ADD0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FF99BDA26A1 base: 0x00007FF99BD50000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

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Adobe Employee ,
Jan 25, 2023 Jan 25, 2023

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I'll help you figure this out. You're using Photoshop 2022 v23.1.0. The latest Photoshop (public/stable) build is v24.1.1 via the Creative Cloud desktop app.

 

Please update Photoshop via the Creative Cloud desktop app via the Creative Cloud and let me know if the issue exists.

Ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder mentioned below and rename it to backup. 

 

https://helpx.adobe.com/photoshop/using/preferences.html

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2023 > Rename > Adobe Photoshop 2023. old), you can later restore these preferences if needed.(https://helpx.adobe.com/photoshop/using/preferences.html)
  • Restart the computer.
  • Apply any pending updated to the Windows OS & the graphics cards from the respective manufacturer's driver managers.

 

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

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