errore in fase di avvio Photoshop

New Here ,
Jul 28, 2022 Jul 28, 2022

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Buongiorno, 

a qualcuno è  già successo che in fase di avvio di Photoshop viene segnalato questo tipo di problema?

Ho tentato di rinstallare il programma ma nulla.

Grazie 

errore .jpg

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Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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Hi @Riccardo25426962xq7e would it be possible for you to translate that error message to English? Since it is a graphic we are unable to get the exact wording and we want to make sure we have it correctly.

 

Thank you,

-- Cory

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New Here ,
Jul 29, 2022 Jul 29, 2022

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Ciao Cory!

 

The message says:
impossible to initialize Photoshop as an unexpected end of the file was encountered

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Adobe Employee ,
Jul 29, 2022 Jul 29, 2022

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Hi @Riccardo25426962xq7e thank you for the translation. We believe this is a preference issue:

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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