Export Issue for GIFS Photoshop

Community Beginner ,
Aug 03, 2022 Aug 03, 2022

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I always save my GIFS 
-File
-Export
-Save for Web (Legacy)

I'm continuing to get an error message. I have the most updated version of Photoshop. Not sure why I'm getting an error all of a sudden. I tried restarting my computer, still getting the error. 

My workaround is rendering video and saving as a .mov but I'd like to fix the error issue. 

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Community Beginner , Aug 11, 2022 Aug 11, 2022

Hey Cory, Thanks so much for your help. My friend actually found the proble. I have Dropbox Backup running on my mac and apparently Adobe and Dropbox are not compatible. My gifs are saving like normal now that my online backup isn't running. 

Something for Adobe to fix?

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Adobe Employee ,
Aug 04, 2022 Aug 04, 2022

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Hi @TinyHousePhoto sorry to hear you are having issues.  Could you share a screenshot of what you are trying to do when you get this error? What is your workflow that you are doing when you see the error?

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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Community Beginner ,
Aug 04, 2022 Aug 04, 2022

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Screenshot attached. I tried to include it in my post, but the file type
was not accepted.
I tried changing it to a JPEG and that didn't work either.

Have a wonderful day!

Stephanie Lynn Warga
Tiny House Photo <>

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LEGEND ,
Aug 04, 2022 Aug 04, 2022

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There's no screen shot, sorry. Did you try to attach to an email? That won't work. You have to attach it as a forum. 

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LEGEND ,
Aug 04, 2022 Aug 04, 2022

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Or you could tell us what it says. 

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Community Beginner ,
Aug 11, 2022 Aug 11, 2022

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It says "Adobe save for web error"
Could not complete this operation. A write permissions error has ocurred. 

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LEGEND ,
Aug 11, 2022 Aug 11, 2022

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Ok...

1. What is your exact version of Photoshop (numbers, please, not "latest" or "updated")

2. What is your operating system

3. Exactly where are you trying to save these GIF files?

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Community Beginner ,
Aug 11, 2022 Aug 11, 2022

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23.4.2 
Mac Montery version 12.5
I save them to my external harddrive 

I've been doing it the same way for the last five years and all of a sudden I'm getting this erorr. 

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Adobe Employee ,
Aug 11, 2022 Aug 11, 2022

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Hi @TinyHousePhoto curious if you get the same error when saving to the local machine HD?  If you eject the external HD and then plug it back in, do you get the same error with this workflow?  What is your external HD device brand/model?

 

Thank you,

-- Cory

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Community Beginner ,
Aug 11, 2022 Aug 11, 2022

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https://community.adobe.com/t5/photoshop-ecosystem-discussions/save-for-web-error-mac-os-catalina/td...

apparently I'm not the only one having this issue. 

I've tried saving to my external, my desktop, my documents. I really hope Adobe can fix this bug because Photographers are struggling with social media and having to provide "video" now and not being able to make gifs is REALLY FRUSTRATING. 

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Community Beginner ,
Aug 11, 2022 Aug 11, 2022

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It has nothing to do with the External Harddive. There's 3TB available storage on it (it's a 4TB harddrive). 

Like I said, I've been making gifs and saving them the same way for the last five years and all of a sudden last week I'm unable to save them. Nothing on my computer or external has changed. 

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Adobe Employee ,
Aug 11, 2022 Aug 11, 2022

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Hi @TinyHousePhoto , would you be able to share a file that the team could test that is giving you this error?

 

Thank you,

-- Cory

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Community Beginner ,
Aug 11, 2022 Aug 11, 2022

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Hey Cory, Thanks so much for your help. My friend actually found the proble. I have Dropbox Backup running on my mac and apparently Adobe and Dropbox are not compatible. My gifs are saving like normal now that my online backup isn't running. 

Something for Adobe to fix?

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