External hard drive has over 700gb of space, but showing scratch disk full anyway

New Here ,
Dec 06, 2021 Dec 06, 2021

Copy link to clipboard

Copied

I'm trying to use my external harddrive as scratch disk space on my mac, but when I open photoshop and select the external haddrive as the scratch disk, it shows it doesn't have enough storage, even though it does.

The other weird thing, is that it shows the same exact amount of storage my mac has available.

please help, i used to be able to use the hard drive but now it won't let me.

TOPICS
macOS

Views

59

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 06, 2021 Dec 06, 2021

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 06, 2021 Dec 06, 2021

Copy link to clipboard

Copied

If you restore your preferences using this manual method does it work correctly?
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back. If that does solve it, I would like a copy of your settings folder.


Senior Product Manager - Customer Advocacy - Digital Imaging

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 02, 2022 Jun 02, 2022

Copy link to clipboard

Copied

LATEST

I tried the manual method, did not resolve.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines