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faint box printing when background should be transparent

New Here ,
Jun 22, 2021 Jun 22, 2021

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My picture in photoshop has a transparent background but when I print it prints with a faint box.  This happens with new images and saved images. IMG-3587.jpgIMG-3588.jpgI have tried updating photoshop and the I uninstalled and reinstalled my printer and neither helped.   Any solutions would be greating appreciated.  

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Adobe Employee ,
Jun 23, 2021 Jun 23, 2021

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Hi there,

 

Have you used a layer mask on this image? Could you please export the image in a PNG format and then, reopen it in Photoshop and try printing it. Let us know the results. 

 

Also, which Photoshop version do you have installed?

 

Thanks,

Mohit

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