FAULTING_SOURCE_FILE: d:\agent\_work\1\s\src\vctools\crt\github\stl\src\winapisupp.cpp

New Here ,
Jul 16, 2022 Jul 16, 2022

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Photoshop CC 23.4.1 Release

OS Name Microsoft Windows 11 Home
Version 10.0.22000 Build 22000

 

Photoshop CC starts then pauses for few minutes at "Reading preferences" before finally being ready. Task Manager shows photoshop.exe "Not responding"

Dump file lines:

FAULTING_SOURCE_FILE:  d:\agent\_work\1\s\src\vctools\crt\github\stl\src\winapisupp.cpp
FAULTING_SOURCE_LINE_NUMBER:  482
FAULTING_SOURCE_CODE:  
No source found for 'd:\agent\_work\1\s\src\vctools\crt\github\stl\src\winapisupp.cpp'
SYMBOL_NAME:  msvcp140!__crtSleepConditionVariableSRW+11
MODULE_NAME: msvcp140

I cannot upload dump file since its format (.DMP) is not supported.
My laptop does not have a D: drive!

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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Hi,

 

We're sorry about the trouble with Photoshop.

You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#Manually

Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

Let us know how it goes!

Regards,

Nikunj

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