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Photoshop CC 23.4.1 Release
OS Name Microsoft Windows 11 Home
Version 10.0.22000 Build 22000
Photoshop CC starts then pauses for few minutes at "Reading preferences" before finally being ready. Task Manager shows photoshop.exe "Not responding"
Dump file lines:
FAULTING_SOURCE_FILE: d:\agent\_work\1\s\src\vctools\crt\github\stl\src\winapisupp.cpp FAULTING_SOURCE_LINE_NUMBER: 482 FAULTING_SOURCE_CODE: No source found for 'd:\agent\_work\1\s\src\vctools\crt\github\stl\src\winapisupp.cpp' SYMBOL_NAME: msvcp140!__crtSleepConditionVariableSRW+11 MODULE_NAME: msvcp140
I cannot upload dump file since its format (.DMP) is not supported.
My laptop does not have a D: drive!
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Hi,
We're sorry about the trouble with Photoshop.
You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences
Let us know how it goes!
Regards,
Nikunj