file opening failure

[enis29607577rxj1]

hello everybody, When i am trying to open a file  white screen pops up blinking, is there anybody can help me please 

[Octavio29607847cq5x]

Since I updated to the latest version, I can't open files. I get this on the screen.

[jane-e · Accepted solution]

Go to Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop

Jane

[Octavio29607847cq5x]

Fixed with your instructions.

Thank you so much

Personal information removed by Moderator

[jane-e]

You're welcome @Octavio29607847cq5x 

Jane

[KCcomputer]

The same here with photoshop 24.4.1.

Knud Erik Cheistensen

[Octavio29607847cq5x]

Go to Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop

[Jesse29721522bsr9]

where is preferences?

[jane-e]

where is preferences?

By @Jesse29721522bsr9

macOS: Photoshop menu (top)

WinOS: Edit menu (bottom)

Jane

[KCcomputer]

OK; Thanks

Knud Erik Chrisrtensen

[Jumpenjax]

This is a correct answer from Pete. Maybe it can help.

Pete.Green

Adobe EmployeeMar 22, 2023

Hi All,

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

For Windows:

1. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
2. Check if there's a GPU driver update available and update if so

For macOS:

1. Update to a newer or latest macOS version (to update the GPU driver which accompanies macOS updates)
2. Uncheck "Automatic graphics switching" found in System Preferences > Battery > Battery

If you're still having issues after trying these troubleshooting steps, the next recommendation would be to look into updating your graphics card (GPU) to something a bit more modern.