Files Vanished- Not a Magician

New Here ,
Jul 19, 2022 Jul 19, 2022

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         Apple M1 8g Monterey 12.3

> My recently saved multiple files disappeared when I clicked to "Open" them.  

        >> PS then "stopped responding" requiring a "force quit." 

        >>> I am now unable to find them on the creative cloud platform either. 

 

> They were there.   I clicked.  They vanished.  Help.

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Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

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Hi @Westiron,

 

Sorry you're missing your files.

Do you know if you saved them to a cloud location or locally to your system?

Do you remember the filename? You might try using macOS Spotlight to search for them, maybe they're there somewhere?

See, Search with Spotlight on Mac

 

Regards,

Pete

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Community Expert ,
Jul 20, 2022 Jul 20, 2022

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If you can get back into Photoshop try...
File > Open Recent

 

If this works, immediately do a...
File > Save As

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New Here ,
Jul 23, 2022 Jul 23, 2022

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Yes. I saved multiple versions of the finished file both as a working .psdc file & flattened jpeg and web optimized .png.. The follwing morning all seemed normal saved version looked normal sitting neatly as icons in the correct folder withj included functioning file previews, business as usual..  until i double clicked  "open" when each file just straight up just vanished 

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Community Expert ,
Jul 23, 2022 Jul 23, 2022

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Could the files have been hidden somehow as opposed to getting deleted? Programs like Adobe Bridge (comes free with Creative Cloud) allow for hidden files to be displayed.

 

View > Show Hidden Files

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Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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Hi @Westiron sorry to hear this. Could you share any screenshots of what you are seeing, or a video of you trying to open a file and then it vanishing?  We need more information to be able to offer any help.

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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