Filter Gallery not working

[ana_maria_8094]

Hi all,

I've been using Photoshop for a while, but recently, the Filter Gallery stopped working. I’ve tried several solutions, including uninstalling and reinstalling the program, clearing the cache, and restoring all settings. The file is set to 8-bit and RGB color mode. When I click on the Filter Gallery, it starts loading but doesn’t actually open. This issue is also affecting a few other filters. I'm not sure what else to try—any advice would be greatly appreciated.

Thank you. I need help. I work with this... 

[ana_maria_8094]

I have the last version. 

[Sameer K]

Hey, @ana_maria_8094. Welcome to the Photoshop Community. I'll need more info to help you figure this out. Press share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here. 

Before anything else, please try these steps:
Go to the location of the preference folder below and rename it to backup.

Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
Restart the computer.
These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)